Desktop Support Engineer Desktop Support Engineer Perth, Wa, Au, 6005 20 Nov 2025

Join the TSA Family: Elevate Customer Experiences with Us TSA is proudly Australian‑owned and a leader in the Outsourcing Industry. We help some of the country’s biggest brands connect with their customers in meaningful ways. With call centres in both Australia and the Philippines, we’re on a mission to revolutionise how people interact with brands, creating experiences that leave a lasting impression. We are currently looking for a talented Desktop Engineer to join our team in our Troode Street Office in West Perth. About the Role The Desktop Support Engineer is part of a highly technical engineering team responsible for providing technical support and maintenance for desktop computing environments within an organisation. This role will be a unique blend of hands‑on delivery, providing technical assistance to end‑users by troubleshooting hardware, software and network related issues. Respond to help desk tickets, identify problems and implement effective solutions to ensure minimal disruption to user productivity. This includes receiving, prioritising, documenting and actively resolving end‑user requests. Reporting to Desktop Support Team Leader. Daily Responsibilities Provide first line support for all IT related issues and problems. Provide technical desktop support to staff including computers, laptops, phones, printers, network patching, Wi‑Fi etc. Manage priorities for a wide range of tasks and effectively communicate with stakeholders. Escalate where appropriate for support (DSE, Network, Systems and Partner System) and consistently update progression in the IT Service Desk where incidents are adequately documented describing the steps, actions, resolution and RCA. Perform root cause analysis for Help Desk requests. Provide configuration management and security compliance for the software and hardware. Apply diagnostic tools to aid in troubleshooting as and when required. Perform post‑resolution follow up to ensure user satisfaction and proper problem resolution. Learn specific in‑house tools or software utilised by TSA. Assist users with typical applications such as MS Office and Adobe software. Assist Systems & Network and Partner Systems Admin with IT requests. Assist team members with tasks as required and outlined in the project scope. Develop and update standard operating procedures and documentation. Complete service requests or incidents tickets in support of the business. Maintain accurate inventory records for desktop hardware and software assets. Track hardware and software lifecycles, plan for replacements or upgrades and assist with procurement processes. Always be prepared to design and implement security counter‑measures when network vulnerabilities arise. What's in it for you? Ongoing support and development. Grow in a supportive team environment. Health and wellness benefits. Qualifications Basic understanding of LAN topology, routers, hubs, switches, firewalls and network protocols and services, including WAN / MPLS, TCP / IP, DNS, DHCP, SMTP, SNMP. Basic knowledge of Microsoft Windows Server software, Windows Terminal Services, Citrix Presentation Server, Microsoft Exchange / Outlook, Microsoft Active Directory, SharePoint, IIS and / or other industry standard server platform services. Education & Experience University or industry‑recognised qualification in Information Technology. Equivalent skills and experience through study or within other organisations. Diversity & Inclusion TSA Group is committed to building a diverse and inclusive workplace. We strongly encourage applications from Indigenous peoples and recognise and value the unique skills, perspectives and experiences Indigenous applicants bring to our organisation. If you are an Indigenous candidate and would like support with your application, please contact for assistance. #J-18808-Ljbffr