Senior Manager, Data Reporting and Insights

Senior Manager, Data Reporting and Insights We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today. The Senior Manager Data, Reporting & Insights is a senior leadership role within the Customer Care & Recovery (CC&R) portfolio and is responsible for the ownership and strategic direction of data, reporting, and insights. The role, reporting directly to the Executive Manager, leads a client services function that partners with operational teams across Customer Journey Operations, Customer Advocacy, Disruptions, and Global Contact Centres to deliver high‑quality, actionable insights that drive business performance, uplift the customer experience, and reduce organisational cost. The role will collaborate closely with other cross‑functional data, reporting & insights teams and will require an individual who is able to operate in a complex matrixed environment. The position is accountable for establishing and continuously improving robust data request and reporting processes, ensuring rapid turnaround times, and delivering exceptional storytelling to highlight opportunities for uplifting the customer experience and operational outcomes. This position leads, develops, and inspires a high‑performing team, fostering a culture of excellence and innovation. The Senior Manager assures the integrity, accuracy, and security of all data assets, and is responsible for setting and upholding best practice standards in analytics, data governance, and stakeholder engagement. Success in this role will be measured by the ability to drive measurable business outcomes through data, build and maintain trusted partnerships with stakeholders, and position the Data, Reporting & Insights team as a centre of excellence within Customer Care & Recovery. The Senior Manager will represent the business unit in executive forums, advise on strategic initiatives, and ensure that all outputs are aligned with organisational objectives and regulatory requirements. You’ll have – 10+ years’ experience in analytics, data, reporting, or insights, with at least 5 years in senior leadership. Tertiary qualifications in analytics, business, commerce, technology, or related discipline (postgraduate highly regarded). Expertise in analysing complex data and delivering actionable insights that drive business outcomes. Significant experience turning data into compelling visual material to highlight tangible business improvement opportunities. Advanced proficiency in data visualisation and analytics tools (e.g., Power BI, SQL, Tableau) and Microsoft Office Suite. Strong cross‑functional stakeholder management and influencing skills, with experience engaging at all organisational levels. Proven ability to design and improve reporting processes, data governance frameworks, and scalable solutions. High commercial acumen, problem‑solving capability, and ability to manage multiple projects in a fast‑paced environment. Deep understanding of data privacy, compliance, and ethical considerations in analytics. Why Qantas? Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees. Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships. Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. Applications close Sunday 14th December 2025 Seniority level Mid‑Senior level Employment type Full‑time Job function Analyst Airlines and Aviation Referrals increase your chances of interviewing at Qantas by 2x Get notified about new Senior Data Manager jobs in Sydney, New South Wales, Australia. #J-18808-Ljbffr