Senior Service Advisor

vor 9 Stunden


Shepparton, Österreich Goulburn Motor Group Vollzeit

Goulburn Motor Group is seeking a Senior Service Advisor to join our team in Shepparton, VIC. This full-time role is an integral part of our Automotive Trades division, responsible for providing exceptional customer service and managing all aspects of vehicle servicing and repairs. What you’ll be doing Liaise with customers to understand their vehicle service and repair requirements Manage and coordinate the workflow of the service department to ensure efficient and timely completion of all jobs Provide cost estimates, authorise work, and manage customer expectations throughout the service process Oversee the work of junior service advisors and technicians to ensure high-quality workmanship Maintain detailed records of all vehicle services and repairs Identify and recommend additional services or repairs to customers Assist with the training and development of junior service staff Contribute to the continuous improvement of service department processes and procedures What we’re looking for Minimum 5 years’ experience as a Service Advisor in the automotive industry Strong customer service orientation and excellent communication skillsProven ability to multitask, prioritise, and work efficiently under pressure Thorough understanding of vehicle maintenance, repair, and servicing requirements Familiarity with automotive industry regulations and best practices Proficient in using automotive management software and computer systems Ability to lead and mentor a team of service staff What we offer At Goulburn Motor Group, we are committed to providing our employees with a supportive and rewarding work environment. As a Senior Service Advisor, you can expect competitive remuneration, opportunities for career advancement, and a range of employee benefits, comprehensive training, and ongoing professional development. About us Goulburn Motor Group is a leading automotive dealership group in regional Victoria, with a strong focus for customer service and a commitment to excellence. We represent a diverse range of premier and volume vehicle brands and are dedicated to providing our customers with the best possible sales and service experience. Apply now to join our team as a Senior Service Advisor and be a part of our continued success. #J-18808-Ljbffr



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