Data Systems Administrator

Data Systems Administrator ( Data & Solutions) - Remote Perinatal Anxiety & Depression Australia – Melbourne VIC Systems Administrator (Data & Solutions) 0.8 FTE | Fixed Term | Remote | SCHADS Level 6 ($55.72 hourly) We’re filling a new role to PANDA - Systems Administrator (Data & Solutions). This is a key position that sits at the centre of our digital ecosystem. If you’re someone who thrives in complex technical environments, enjoys solving problems, and loves helping people understand and confidently use digital systems, you’ll feel at home here. This role blends technical expertise, user enablement, systems configuration and ongoing optimisation. It’s perfect for someone who is hands‑on, curious, organised, and excited by the idea of working in a purpose‑led organisation where digital systems directly shape service outcomes for families. About Us PANDA isa values-driven, national mental health organisation committed to supporting families through the perinatal period. For over 40 years, everythingwe dohasbeenshaped bylivedexperience,practiceexpertiseandevidence. Our digital environment is rich, evolving and central to how we support people. We believe in safe and responsible data practices, thoughtful use of technology, and creating systems that help staff deliver care efficiently, confidently and securely. If you want your work to have purpose and you want to help shape the digital backbone of a service that makes a genuine difference, this role is a great fit for you. Who You Are You’re a technically minded problem-solver who genuinely enjoys making systems work better for people. You love understanding how platforms connect, how data flows, and where improvements can be made. You’re calm, methodical and thrive in complexity. You bring: Strong CRM and platform configuration experience (ideally Salesforce) Confidence navigating integrated systems and data flows Curiosity, initiative and a willingness to learn A steady, solutions-focused mindset The ability to translate technical issues into clear, human language Empathy, patience and a service-oriented approach with staff Comfort working independently in a remote environment Alignment with values-led, purpose-driven work A genuine interest in emerging technologies and digital uplift If you love systems, data and people and can bring all three together, you’re exactly who we want to meet. About the Role As our Systems Administrator (Data & Solutions), you’ll help maintain, configure and optimise the core platforms that power PANDA’s services. You’ll be responsible for: Salesforce (Periwell) administration, configuration and optimisation Managing roles, permissions, security settings and workflow elements Maintaining and supporting integrations (Genesys, LMS, marketing platforms, volunteer systems, reporting tools) Monitoring system performance, identifying issues and resolving or escalating them appropriatelyli> Documenting configuration changes, processes, workflows and system decisions Supporting staff to use platforms confidently and consistently Developing quick reference guides, training resources and SharePoint materials User acceptance testing and digital uplift projects Ensuring strong data quality and governance across systems Contributing to backups, restoration pathways and business continuity planning Aligning system changes to privacy, security and compliance requirements Supporting the organisation to adopt emerging tools and technologies safely This role works closely with our IT Support Officer, Digital Services Manager and external vendors, and plays a highly collaborative role across the organisation. Your Daily Impact Administer and optimise Salesforce (Periwell) Support system integrations and troubleshoot issues Maintain accurate data standards, field mapping and workflows Investigate emerging technologies and support new digital initiatives Develop training materials and build organisational digital confidence Support user onboarding and capability uplift Monitor system performance and ensure timely incident resolution Maintain documentation for continuity, safety and compliance Drive consistency, accuracy and best practice across digital systems What You Bring (Essential) Strong, hands‑on CRM experience (Salesforce preferred), including configuration Experience supporting integrated tech stacks and system‑to‑system connections Strong understanding of data structures, mapping, validation and automation Experience troubleshooting multi-platform issues Working knowledge of data security, privacy and the Australian Privacy Principles Ability to document workflows, configurations and processes clearly Ability to support users through system changes or technical challenges Strong communication skills and the ability to explain technical concepts simply Alignment with PANDA’s values and commitment to digital inclusion Comfortable learning new systems independently Experience with Salesforce certifications (Admin, App Builder, etc.) Experience with cloud technologies (AWS, Azure) Experience with workflow engines, form builders or automation platforms Interest in emerging technologies including AI Previous experience in digital mental health, NFP or complex service environments What’s In It For You A meaningful role making a real impact in the perinatal mental health space A values-led environment with purpose at the centre Paid parental leave Employee Assistance Program (EAP) NFP salary packaging & Portable Long Service Leave 17.5% leave loading Supportive, values-led culture A chance to shape the digital future of a meaningful organisation Want to know more about us? Check out what we do and how we work: Website: Inclusion matters We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, dads, young parents, people in rural or regional areas, people with disability, and LGBTIQA+ communities. We encourage you to reach out if you require any adjustments or assistance during the recruitment process to ensure you have every opportunity to showcase your talent, skills, and potential. Please contact us if you need any adjustments to our application and recruitment process. We acknowledge the Traditional Custodians of the lands on which we work and pay our respects to Elders past and present. We are committed to creating a culturally safe and inclusive workplace that values the knowledge, strengths, and lived experiences of First Nations peoples. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and are dedicated to supporting your journey with culturally appropriate practices and pathways. If you require support or adjustments during the recruitment process, please let us know—we are here to listen and walk with you. #J-18808-Ljbffr