IT Field Services Engineer

About the role The IT Field Services Engineer provides timely, high-quality onsite support across a wide range of technologies. This includes end-user devices, desktop and server environments, networks, and first-level support for CCTV and Network Video Recorder (NVR) systems. By resolving issues quickly and effectively, the role minimises downtime, safeguards business continuity, and sustains productivity across InfraBuild sites. The IT Field Service Engineer acts as the bridge between end users and IT teams, combining technical expertise with clear communication and customer service skills, ensuring users not only receive solutions but also understand and trust the support provided. This contribution builds confidence in IT services and strengthens relationships with business stakeholders. Responsibilities Responsibilities include: Provide Level 2 and Level 3 onsite IT support to users across InfraBuild sites, ensuring services are delivered in line with agreed SLAs. Act as the primary onsite contact, delivering support in a professional and courteous manner, ensuring users clearly understand the assistance provided. Build and maintain strong working relationships with business stakeholders, acting as a trusted liaison between end users, IT teams, and vendors. Respond to incidents and requests escalated from the IT Service Desk, providing hands-on troubleshooting and resolution. Deliver support for a broad range of technologies, including: Desktop software and business applications. End-user devices (PCs, laptops, smartphones, tablets, printers, peripherals). Microsoft O365, Active Directory, and mobility platforms. Network and server infrastructure (voice and data). Communications platforms (telephony, conferencing). CCTV cameras and NVR systems (first-level diagnostics, resets, and vendor escalation as required). Log and manage all incidents via the ITSM tool, escalating appropriately when resolution is not possible at Level 1 or 2. Ensure all activities comply with InfraBuild’s governance framework, ITIL practices, and IT security requirements. Candidate Profile Our ideal candidate will be experienced in addressing complex issues, have strong analytical and problem solving skills and be an outstanding communicator. You will work effectively to consistently deliver quality customer service through exceptional relationship management with stakeholders at all levels of the organisation. Skills and Qualifications Required Bachelor’s degree in IT, Computer Science, or equivalent experience. Minimum 4+ years in IT Service Support, with direct field services experience preferred. ITIL Foundation certification (or practical ITIL environment experience). Demonstrated experience in troubleshooting across: Microsoft Windows SOE and O365. Active Directory and mobility platforms. Networking (voice and data). End-user devices (PCs, laptops, smartphones, tablets, printers, peripherals). CCTV cameras and NVR systems (first-level diagnostics, resets, and vendor engagement). Experience using ITSM/ticketing systems. Current driver’s licence. Key Benefits Below are some of our key central benefits that are available to InfraBuild employees. Other benefits may be available depending on your role or site. Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months. The company also provides superannuation contributions for the Primary Carer during the period of unpaid parental leave for eligible employees (limitations apply). Access to long service leave after 5 years: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service. Employee Benefits Program: Employee Added Extras (EAE), our Employee Benefits Program, provides discounts for you and your friends and family on gift cards, shopping, groceries, home products, car rentals, holidays, recreation and more. About Us InfraBuild is Australia’s leading integrated steel manufacturing, distribution and recycling business, making steel using our electric arc furnaces. We provide solutions for commercial and residential construction, large scale and nation-building infrastructure as well as our primary producers and rural sectors. With ambitions to be carbon neutral by 2030, each day we help build futures through sustainable steel. Why work here? We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry. Work with a greater purpose: Join us in the pursuit of a sustainable future as we progress our ambition to become carbon-neutral. You will contribute to a legacy that not only helps to build our nation but sustains our environment for future generations. Embrace a culture where differences are celebrated, innovation is embraced and valuing everyone's unique perspectives contributes to our transformation. Work well - live better: We understand the importance of working in an environment which supports you to balance your personal and professional life. Experience a culture which values you as a whole person – where family extends to the workplace and your well-being matters. You’ll thrive not only in your career with us, but beyond. Build your own future: Step into a culture where every day is an opportunity to grow, and where driving your own development is not just encouraged; it's expected. You’ll be empowered to take the wheel of your learning journey and uncover your potential. The possibilities are limitless. We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands. It is our ambition at InfraBuild to cultivate an inclusive workplace that is as diverse as the communities we serve. We encourage candidates from all cultural backgrounds, genders, orientations, age groups, and abilities to apply. Your diversity is our strength in creating sustainable and innovative steel solutions for Australia's tomorrow. Agencies should note that unsolicited resumes will not be accepted to this position, and GFG will not pay any fees related to resumes that are submitted directly to hiring managers and not through our approved processes. We are a 2026Circle Back Initiative Employer – we commit to respond to every applicant. #J-18808-Ljbffr