Veterinary Clinic Coordinator

Show up with purpose. Support your team to thrive. Deliver care that truly matters. Are you an organised, people‑first leader with a passion for pets and the veterinary profession? Fur Life Vet Shepparton is seeking a Clinic Coordinator to drive day‑to‑day operations, team engagement, and client experience in our thriving companion animal hospital in Shepparton—an up‑and‑coming regional hub just two hours from Melbourne airport. Enjoy space, amenities, and community without losing city access. About Fur Life Vet Shepparton Step into a purpose‑built, contemporary space designed for patient comfort and team flow. Our clinic features: Three consult rooms plus a special end‑of‑life room for peaceful farewells Dedicated feline consult room and separate feline hospital Wonderful kennels and a defined canine hospital area Dedicated sterile surgery adjacent to a dedicated imaging room Spacious kitchen and break area for team wellbeing We have a strong reputation for high standards, regularly see second‑opinion cases, and host visiting specialist surgeons (e.g., orthopaedics). Our team culture is supportive and fun—think coffee runs, cake, shoutouts, and regular brekkie catchups. We value continuity of care, genuine connection, and celebrate wins big and small. Why this role? This is an outstanding next step for an experienced veterinary nurse or receptionist ready to move into a broader leadership and operations role. You’ll apply your hands‑on clinical or front‑of‑house knowledge while expanding into people leadership, practice management, and continuous improvement. About the position: Provide proactive leadership to foster a positive, collaborative workplace Manage clinic operations—resourcing, scheduling, PMS utilisation, and workflow efficiency Oversee staff supervision, development, and engagement in partnership with the Clinical Lead Promote high standards of care and a strong safety culture, support complex client conversations and complaints Drive clinic performance across customer experience, service delivery, and financial outcomes; contribute to budgeting Manage stock control, accounts/debtors, and practice compliance Cascade communications and champion improvement initiatives across the team and wider Apiam network About you: Certificate IV veterinary nurses, head nurses, practice managers, veterinary receptionists, or vet technicians with proven ability to manage clinics are encouraged to apply. We also welcome applicants from animal health or other industries with proven management experience. Minimum 3 years’ experience in team management, rostering, and customer service Practice management, business management, or HR experience is advantageous Demonstrated track record in leading and motivating teams Competent computer skills and user of MS Office programs and databases Excellent leadership skills and a passion for driving and nurturing teams Financial acumen (reading sales, activity, and financial reports) and change leadership to implement new initiatives Why you should apply Opportunity for career progression within an industry‑leading animal health organisation Amazing clinic discounts for your own fur babies Access to paid Volunteer Leave, extra Parental Leave Discounts from a wide range of retail, travel, fitness, and health providers Work–life balance and mental health taken seriously—access to a Mental Health First Aid Officer and an outstanding Employee Assistance Program (free, confidential counselling for you or immediate family) Plus, a laptop and phone Supportive, family‑friendly team with access to industry‑leading training and development, and opportunities across our national network How to apply Apply now with your resume and cover letter or reach out for a chat about the position or with any questions to ***************@apiam.com.au Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. Sign in to start saving jobs in your profile. Don’t have a Jora account? Register with: Do you want to receive recommendations for similar jobs? #J-18808-Ljbffr