Client Services Officer
Vor 4 Tagen
North Australian Aboriginal Justice Agency – Darwin NT Client Services Officers roles in Darwin & Alice Springs Full time | 37.5 hours per week Locations | Alice Springs & Darwin About NAAJA The North Australian Aboriginal Justice Agency Ltd (NAAJA) provides legal assistance and justice services for Aboriginal and Torres Strait Islander people across the Northern Territory. With offices in Darwin, Palmerston, Katherine, Tennant Creek and Alice Springs, NAAJA is recognised nationally as a leading legal service, having received awards for human rights and crime prevention. We are committed to high-quality representation for clients and long‑term change through law reform and education. Why is this role right for you? As a Client Service Officer (CSO), you will be at the heart of this work. You’ll be the first point of contact for many clients, helping them feel supported and understood from the very beginning. You will work closely with lawyers, assist clients to navigate their legal matters, and contribute to outreach services in remote communities. Some overnight travel will form part of this important work. Our practice is busy, diverse, and deeply committed to achieving justice for Aboriginal people across areas such as police accountability, child protection, tenancy, discrimination, social security, and victims of crime assistance. This role is right for you if you want to build strong client relationships, support access to justice, and be part of a team that is dedicated to improving outcomes for Aboriginal people. Why join NAAJA? At NAAJA, you’ll be part of a values‑driven organisation making a real difference. You’ll work on challenging, meaningful cases while helping to achieve justice and fairness for Aboriginal people in the Northern Territory. What we offer at NAAJA 6 weeks annual leave with 17.5% loading, 3 weeks personal leave and more Salary packaging up to $18,550 tax free What You’ll Be Doing Engaging with and supporting clients in a culturally respectful way, in person and by phone Assisting communication between clients and lawyers, and referring clients to other services where appropriate Coordinating remote legal clinics, including travel, scheduling, and logistics Maintaining accurate client records using NAAJA’s client management systems Preparing documents and providing administrative support to lawyers Building networks with community organisations and other agencies Working collaboratively as part of a small, dedicated team What we're looking for Strong communication skills and the ability to work effectively with Aboriginal and Torres Strait Islander people Experience working with Aboriginal communities (highly regarded) Previous office experience, including Microsoft Office, data entry and file management Commitment to delivering high‑quality, client‑focused service Ability to work independently and as part of a team to meet deadlines Ability to obtain a Working With Children Clearance (Ochre Card) and clear criminal history check Strong preference will be given to Aboriginal applicants, or candidates with demonstrated experience working with Aboriginal people in the NT. APPLY NOW Applicants for this position must submit a cover letter and resume addressing the essential criteria. Enquiries for the application pack can be sent to @naaja.org.au. Emailed applications not accepted. Please state which location you wish to work in through your cover letter Aboriginal and Torres Strait Islander people are strongly encouraged to apply. #J-18808-Ljbffr
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