Restaurant Supervisor

Perched on the sparkling shores of Port Stephens, The Anchorage Hotel & Spa is where coastal elegance meets warm, intuitive hospitality. From indulgent treatments at Spa Lucca, to relaxed yet refined dining at The Galley Kitchen, and sunset cocktails at Moby’s Bar, every experience is crafted with care and delivered with heart. We’re looking for a full-time Restaurant Supervisor to join our leadership team. Overseeing service across The Galley Kitchen, Moby’s Bar, and The Poolside Bar, you’ll lead by example, inspire your team, and ensure every guest enjoys a memorable experience that reflects the relaxed luxury The Anchorage is known for. What you will be doing Welcome guests with genuine warmth and efficiency Oversee daily restaurant operations, including setup and pack down Support rostering and assist with shift coverage when needed Lead, train, and mentor Food & Beverage team members Supervise and manage on‑shift service across multiple venues Resolve guest feedback with professionalism and care Deliver fine dining table service and provide beverage recommendations Prepare and serve coffee, wine, and cocktails to a high standard Coordinate and deliver room service orders Support the setup and pack down of functions and events Ensure compliance with RSA legislation and maintain clean, safe front‑of‑house areas Oversee daily opening and closing procedures This role operates across a rotating roster, including weekends and public holidays. These are our busiest times, so being part of the action is key. About you You’re a confident, experienced Food & Beverage professional who leads with warmth, professionalism, and purpose. You know what great service looks like — and you know how to inspire others to deliver it. You bring experience in fine dining or hotel environments, a strong eye for detail, and a genuine passion for creating exceptional guest experiences. You will thrive with us if you: Are authentic, approachable, and bring your best self to work Enjoy leading teams in a dynamic and fast‑paced environment Communicate with confidence and empathy Keep the guest experience at the heart of everything you do Love seeing your team succeed and grow together A current Responsible Service of Alcohol (RSA) certificate is essential for this role. As part of our recruitment process, candidates progressing to the next stage will complete standard probity checks, including right‑to‑work verification, Criminal History Check, and reference checks. All checks are facilitated and funded by The Wests Group. About us The Anchorage Hotel & Spa is part of The Wests Group Australia, one of the Hunter region’s largest employers. With venues across Newcastle, Port Stephens, and Lake Macquarie, our portfolio includes hotels, clubs, restaurants, fitness facilities, and the Newcastle Knights. As a proud not‑for‑profit organisation, community is at the heart of everything we do. When you join Wests, you become part of a team that values people, celebrates individuality, and takes pride in creating experiences that make a difference. Why you will love being part of Wests When you join Wests, you’re joining a workplace that values you, supports your goals, and rewards your efforts with a range of benefits including: Wellbeing: First Nations Cultural Leave, flexible work options, paid parental leave, free annual flu vaccinations, and 24/7 Employee Assistance Programs. Career: Access to a Certificate III in Hospitality through our training partner, Allara Learning (eligibility applies), plus leadership development and training opportunities. Financial: Award wages, paid overtime, penalty rates for weekends and public holidays, and annual leave loading. Lifestyle: Discounted accommodation at The Executive Inn, The Gateway Inn, and The Anchorage Hotel & Spa; 15% off Reflections Holiday Parks; discounted nib Health Insurance; and $25/month gym memberships (extendable to your partner). At Wests, we celebrate diversity and welcome people from all backgrounds. West strongly encourage Aboriginal and Torres Strait Islander peoples to apply. If you’re a people‑focused leader who loves hospitality and creating meaningful guest experiences, we’d love to welcome you to The Anchorage. Applynow – your next opportunity starts here #J-18808-Ljbffr