Technical Support Engineer

Technical Support Engineer Join to apply for the Technical Support Engineer role at AMP. The Technology function at AMP is accountable for delivering fast, agile, secure, compliant, and well‑governed technology services that enable AMP to achieve its strategic objectives. This role is pivotal in ensuring the stability and resilience of AMP's digital banking platform. AMP built a fully digital bank with new products, delivered via a mobile app with killer features, to make banking easy for everyday Australians and small businesses. No paperwork. No red tape. No complicated processes or confusing financial chat. Just simple, smart banking – a tap away. About the role Incident & Problem Management: Triage and resolve production incidents using observability and log analysis tools, ensuring timely communication and coordination across stakeholders. Monitoring & Log Analysis: Use observability tools such as CloudWatch, Datadog, and other platforms to investigate issues and identify root causes. Platform Troubleshooting: Apply knowledge of AWS services (Lambda, S3, SQS, AppConfig) to support and maintain platform components. Third‑Party Coordination: Collaborate with external partners, particularly Engine by Starling, to manage incidents and support activities. Documentation & Continuous Improvement: Maintain detailed incident records, contribute to post‑incident reviews, and recommend enhancements to monitoring and operational processes. Be part of 24x7 Support team on a roaster basis. About you At least 2 years in IT support or production support roles, preferably in financial services or fintech. Familiarity with AWS fundamentals and observability tools. Strong troubleshooting and analytical skills. Excellent communication skills for liaising between technical and business stakeholders. Experience with issue‑tracking systems (e.g., ServiceNow, JIRA). Experience with .NET and AWS services such as Lambda, AppConfig, SQS, and Step Functions is highly preferred. AWS technical certifications are considered an advantage. Job specific capabilities required Excellent relationship development to support working cooperatively with cross‑functional teams in a dynamic environment. Proven ability to take accountability with a strong customer focus that delivers on customer needs. Strong understanding of a customer facing business and AMP Bank and how these fit within the AMP wide business and its competitive environment. Ability to manage competing priorities and identify and escalating at risk and/or on watch items. Use of strong analytical skills and significant judgement in managing moderate to complex business problems and driving customer‑oriented outcomes. Strong interpersonal and situational awareness with an ability to appropriately adapt personal styles to maximise and influence situations. Strong sense of curiosity and an inquisitive mindset focused on understanding the detail and how something does and should work and the ability to challenge and question thinking in a positive manner. Proven learning agility with an ability to learn new technologies and concepts quickly. Strong ability to deal with ambiguity and make informed decisions without always having all of the necessary information. Be part of a 24x7 support team, providing critical incident response on a rotating roster. Embrace a collaborative, high‑performance culture and demonstrate flexibility while working in a hybrid model – with at least 4 days in the office to enable close engagement with business teams. Working at AMP We are transforming our business. We are looking for people with courage, accountability and integrity who inspire the same in others. If you are comfortable challenging the status‑quo and perform at your best in an evolving and complex environment – we need you. Benefits Finance & investment assistance and opportunities. Salary packaging and novated vehicle leases. Employee Assistance Program – Benestar. Access to discounted health and wellbeing initiatives through Medibank. Access to a range of discounted offerings via an extra's benefits program. Networking / professional development opportunities and events. We review applications as soon as we receive them and if we find our ideal person, we may close the role earlier than the advertised close date. If you are interested in expanding your skills with AMP as a contingent professional, then please click on the apply link. Agencies should note that unsolicited resumes will not be accepted for this position and AMP will not pay any fees related to resumes that are submitted directly to hiring managers and not through our approved process. Where appropriate, the AMP Team will work with our preferred panel of agencies to source candidates for roles. Location: Sydney, New South Wales, Australia. Employment type: Contract. Duration: 12 months. Seniority level: Entry level. Job function: Information Technology. Industry: Banking. #J-18808-Ljbffr