Ten Tops 2IC Store Support

Ten Tops 2IC Store Support Bernardi Group Position Overview Under the leadership of the Store Manager, you will assist with the direction of Customer Service Assistants while serving as Manager on Duty, delivering results during your assigned time, driving key performance indicators and brand loyalty by leading through your team. The Store Support Lead is the Store Manager’s primary assistant and is specifically responsible for key administration functions in personnel management & payroll, cash management, stock management, cleanliness, safety and driving sales. The Store Support Lead is part of the management team that sets the tone by embracing and living the Ten Tops values. Duties and Responsibilities Ensures all customer service assistants are making personal contact with customers Responsible for achieving store goals as provided by the Operations Manager Responsible for leading Front End Operations Training staff on our Customer Service values Ensures each customer has fast, friendly checkout service Responsible for maintaining the store cleanliness, recovery, and readiness for customers at all times Responsible for opening and closing store procedures Assist with Front End Operations Perform SM duties in their absence Assist in supervising all team members Assist in training, coaching and development of all Assistants Review all corporate communications and react accordingly Partner with Store Manager and/or corporate office regarding store issues Drive store sales and control expenses Assist payroll process and ensure payroll is within budget Assist in merchandising procedures Adhere to and hold assistants accountable to all Standard Operating Procedures (SOP) Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits Authorize register functions including post voids, returns and discounts Comply with Human Resources policies and procedures Assist in receiving and stocking procedures Manage deliveries and invoicing/paperwork Check off stock to invoice Assist in driving key metrics: Sales, Margin and Expense Control Perform store maintenance including taking out garbage, cleaning, and maintaining stock room Maintain a strong culture of safety at all times including the correct use of carton cutter, ladders & trolleys Essential Job Functions Frequently operate computer, printer and cash register Frequently move merchandise weighing up to 10kg and up to a height of 1.5-3m Frequently ascend/descend ladders to retrieve and put away stock Frequent use of stock trolleys, pallet jacks for moving stock Frequently kneel, bend and stoop, including in stock room and on the sales floor Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with staff. Must be able to exchange accurate information in these situations Frequently move across the store directing staff to and from the back office and stock room, retrieving and putting away merchandise Identify and execute merchandise layouts, staff schedules, and standard operating procedures Remain in a stationary, upright position for 80% of the time Qualification and Work Skill Requirements Recent relevant work experience Demonstrated understanding and willingness to provide excellence in customer service Ability to multi-task, direct and manage people Creative thinking Ability to maintain composure under pressure Solid numeracy skills Personal Attributes High presentation, professionalism, excellent communication skills with an extrovert persona, customer service focus, understanding of retail best practice, enthusiasm to work within a team environment and the enjoyment of connecting with people. About Ten Tops At Ten Tops we know value, that’s why EVERYTHING in our stores is $10 or less. We want you to save BIG on everyday items across a range of categories including pet care, household cleaning, grocery, confectionery, health & beauty, toys & games, tech, stationery, party, arts & craft and everything in between. This is the perfect opportunity to join a supportive team environment where the company rewards its employees by providing great working conditions, ongoing training and up‑skilling to set you up in a career. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Sales and Business Development Industry Retail #J-18808-Ljbffr