Client Relationship Manager – BiomeCentric

Client Relationship Manager – BiomeCentric Gold Coast | Full-Time | Start the New Year With Purpose BiomeCentric is expanding — and we’re looking for a Client Relationship Manager who doesn’t just hide behind emails, but genuinely connects with people. We want someone who builds trust, forms meaningful relationships, and ensures our customers feel supported, valued, and guided every step of the way. If you love communication, thrive in a people‑first environment, and pride yourself on being organised and solutions‑focused — this role was made for you. BiomeCentric is on a mission to change the world through microbiome science, and we’re looking for the right team members to help accelerate our growth. Customer experience is our number one priority, and this role sits at the heart of that mission. About BiomeCentric We are an advanced manufacturing and biotechnology company specialising in: Contract manufacturing for cosmetics, food, nutraceuticals, and TGA‑listed medicines Proprietary microbiome‑focused raw materials Fermentation, biotechnology, and next‑generation actives Helping people through science‑driven innovation We are passionate about gut and skin health, sustainability, and creating real‑world health impact — one step at a time. About the Role We’re looking for someone who thrives in a positive, people‑focused environment and takes pride in being highly organised. This role is all about creating structure, supporting a strong workplace culture, and ensuring customers and partners always receive exceptional service . Working closely with the CEO and senior team, you’ll play a central role in keeping projects aligned, customers supported, and the business moving forward with clarity and care. You won’t just be sending emails — you’ll be building genuine relationships, staying ahead of customer needs, and helping us deliver an exceptional client experience every step of the way. Key Responsibilities Build trusted, long‑term relationships with customers through proactive communication Act as the coordination point across teams to keep projects, priorities, and deadlines on track Provide outstanding customer service and represent the business professionally Ensure work flows smoothly across competing priorities Prepare and follow up on KPIs, reports, and cross‑team actions Support management in delivering initiatives and ensuring nothing slips through the cracks Use CRM/ERP systems to track client progress, manage tasks, and support cross‑team workflow Handle scheduling, communications, and project timelines with precision Help maintain a positive, collaborative, solutions‑focused work environment What We’re Looking For A natural organiser with strong attention to detail Someone who manages multiple priorities calmly and effectively Strong communicator who enjoys working with people and building relationships High work ethic, reliability, and commitment to delivering on promises Business acumen and customer‑first mindset Experience in contract manufacturing is a strong advantage Background in skincare, supplements, cosmetics, or food manufacturing is a bonus Familiarity with TGA, GMP, or regulated environments is an advantage A versatile team player comfortable working across operations, customer service, scheduling, and team support Why Join BiomeCentric Work closely with the CEO and leadership team Be part of a fast‑growing biotech, skincare, and nutraceutical manufacturing company Join a mission‑driven organisation passionate about helping people through microbiome science Help create an organised, positive, customer‑first culture A collaborative team that values trust, integrity, and going above and beyond Make a meaningful impact as we scale nationally and internationally Application Requirement Along with your resume, please include a cover letter that stands out . Tell us: Who you are Why this role excites you How your mindset, values, and experience make you a great fit We care deeply about people — so show us the real you. Apply Now Start the new year with a career that has purpose, passion, and impact. Join BiomeCentric and help us shape the future of microbiome‑centric health. #J-18808-Ljbffr