Guest Service Agent

Join the team at Oaks Glenelg Liberty Suites as a Full Time Guest Service Agent. As a Guest Service Agent you will be the welcoming face of the resort ensuring our guests enjoy a seamless and positive experience from check-in to check-out. Your responsibilities will include : Greeting guests with warmth and professionalism Managing guest check-ins and check-outs efficiently Answering enquiries in person by phone and via email Assisting with reservations and payments Providing local knowledge and recommendations to enhance guest stays Handling guest feedback and resolving issues in a timely manner What we offer: HIGA Award rate Supportive and friendly team environment Staff discounts on accommodation across our global network of hotels and resorts Opportunities for career development within Minor Hotels Qualifications: Has previous front office or customer service experience (hotel / resort preferred) Has strong communication and interpersonal skills Is confident using computer systems and able to learn new software Presents professionally and has a positive can-do attitude Is available to work a variety of shifts including weekends and public holidays Additional Information: Career Growth : Learning and development programs to boost your career. Exclusive Hotel Deals : 50% off stays at Minor Hotels in Australasia; 20% off for friends and family. Global Perks : International accommodation discounts across our hotel brands . Retail Rewards : Cashback and discounts at 400 top retailers in AU / NZ. Experiences : Discounted entertainment and activities. Banking and Insurance : Exclusive health insurance offers and workplace banking benefits . Generous Leave : Parental and birthday leave. Wellness Boost : EAP and tailored wellness support At Minor Hotels we value our people as the heart of our success. Joining Minor means youll enjoy a rewarding package designed to support your professional growth wellbeing and work-life balance : Career Growth : Learning and development programs to boost your career. Exclusive Hotel Deals : 50% off stays at Minor Hotels in Australasia; 20% off for friends and family. Global Perks : International accommodation discounts across our hotel brands . Retail Rewards : Cashback and discounts at 400 top retailers in AU / NZ. Experiences : Discounted entertainment and activities. Banking and Insurance : Exclusive health insurance offers and workplace banking benefits . Generous Leave : Parental and birthday leave. Wellness Boost : EAP and tailored wellness support Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation collaboration and personal growth. Currently we are only accepting applications from candidates who have working rights within Australia or New Zealand. Remote Work: No Employment Type: Full-time Key Skills: Restaurant Experience,Customer Service,Hotel Experience,Taleo,Hospitality Experience,Cashiering,Food Safety Experience,Guest Relations Experience,Animal Handling,Front Desk,Guest Services,Phone Etiquette #J-18808-Ljbffr