Travel Operations Specialist

Travel Operations Specialist - Ad-hoc Groups Come and join one of the world's leading luxury travel brands Abercrombie & Kent is the world's leading luxury travel business and has been a pioneer of experiential luxury travel since 1962. Founded as a luxury safari company in Africa, A&K today employs more than 3000 staff in over 70 offices in more than 83 countries. The company specialises in private, tailor‑made and flexible small group travel to every corner of the globe and has a wholly owned portfolio of cruise boats, luxury lodges, tented camps, hotels, and all‑terrain vehicles. As part of its global commitment, Abercrombie & Kent is committed to responsible and ethical tourism and through A&K Philanthropy supports projects in the communities where its guests travel dedicated to positively impacting lives and livelihoods. The Role A&K is seeking a full-time fixed term Operations Specialist on a 3-month contract to join our destination management team. The Operations Specialist will provide operational support to the Ad‑Hoc Groups team to deliver a seamless travel experience for clients travelling to Australia and New Zealand. This is an excellent opportunity for an experienced travel administrator who is looking to be part of a dynamic and high performing team, responsible for providing administration and operational support for our destination management team and assisting in the creation of inspirational travel experiences. Key Responsibilities Key Responsibilities include, but are not limited to: Take responsibility and control of each confirmed file Confirm and reconfirm all services in an accurate and timely manner Manage correspondence from suppliers and respond/action/file accordingly Direct communication with our agents/clients to receive client information/details to finalise file confirmation/reconfirmation. Liaising with the product manager on any rate discrepancies with suppliers in conjunction with the Groups Travel Specialist Liaise with Inbound Groups Manager to ensure all files are managed on the Groups Travel Specialists away list during periods of annual leave, sick leave, educational. Ensure special client requests such as restaurant preferences, bedding, special occasions etc. are advised to suppliers accordingly. Enter accurate passenger information into Travel Studio database for all files. Log all quality control issues regarding suppliers and guides with Guest Relations/Product departments who will follow up to ensure appropriate administrative action is taken. Ensure the standard and content of documentation and itineraries is consistent, accurate and up to date Produce final documentation and guide letters at a high level of standard, within set source market timeframes Send all welcome letters to clients, guides, or hotels ensuring successful delivery Other responsibilities Developing and retaining good working relationships with all suppliers Additional tasks where workload requires over busy periods, including but not limited to, checking availability, additional itinerary and product research as directed by the Groups travel specialist Commitment and contribution to a positive, motivated and cohesive team environment The successful applicant will have Recent tourism qualifications or previous experience in the travel industry Previous experience in a support role in tourism or events preferred Experience working with or an excellent product knowledge of Australia and New Zealand is desirable. Proficient in Microsoft Office (Word, Excel, PowerPoint & Outlook) Experience using an in-house Reservations System (Travel Studio experience would be considered an advantage) Global Distribution System (GDS) knowledge beneficial (Amadeus preferred) Committed to the highest level of customer service. High degree of attention to detail. Excellent communications skills – both written & verbal Team player is a must with an enthusiastic approach to the job. Willingness to take on challenges. Strong time management skills are essential. Ability to work under pressure Ability to prioritise & work in a demanding environment Why work for A&K? Our valued team of travel professionals across Australia and New Zealand each share a passion for making travel dreams a reality. These enthusiastic individuals come from diverse backgrounds and cultures. What you can expect with A&K Flexible and inclusive workplace where staff are encouraged to expand their skill set, take on challenges and contribute positively to our collective team. Supportive environment that will make you proud to work for A&K Investment in our staff with both in‑house and external training opportunities Opportunity to progress your career, not just in Australia but as part of our global business Access to our Employee Assistance Program (EAP) Work in the enviable CBD office location Opportunity to work from home as part of our hybrid working from home/office model Monthly birthday celebrations and other team activities Staff discounts and Travel Benefit program An organisation that is mindful of the environment, conscious of waste and seeks to minimise our eco‑footprint. We’re also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has proudly supported local communities around the world for the past 40 years. For more details and to view the full Job Description visit our website If you meet the selection criteria and have appropriate work right, we would love to hear from you. To apply please send your resume and a covering letter outlining your suitability for the role. #J-18808-Ljbffr