Customer Experience Coordinator

vor 3 Wochen

City of Brisbane, Österreich Hyne Timber Vollzeit

Join to apply for the Customer Experience Coordinator role at Hyne Timber . About Hyne Timber Hyne Group is a collective of industry-leading businesses operating across Australia and New Zealand, with a history spanning over 140 years. From its beginnings as a sawmill on the Mary River, Hyne Group has grown into a pioneer of sustainable timber product manufacturing. The Group includes Hyne Timber, XLam, Rocky Point, and Hyne Pallets, serving sectors such as construction, garden care, horticulture and logistics. The Group partners with global timber processors James Jones & Sons, bringing together a combined 320 years of family-owned sawmilling heritage. The focus is on environmental stewardship and industry-leading innovation, transforming logs into high-quality products to meet diverse customer needs. Your Next Role Reporting to the Services Leader, you will manage customer communications including order maintenance and general customer enquiries. You will support the Customer Manager’s interactions with customers in delivering professional customer service. The primary objective is to provide a high level of proactive customer communication to enhance the customer experience when dealing with Hyne. Responsibilities All our people go home in the same condition they came to work; safety before production. Demonstrate a be‑of‑service attitude and operating manner to support quality working relationships and deliverables. Build and maintain relationships with key stakeholders, internal and external. Provide a dedicated customer base with all communications on all aspects of order management. Proactively communicate and update customers to ensure needs are met on time, resolving issues efficiently and escalating complex cases when necessary. Meet or exceed performance targets, including response time, call resolution, and customer satisfaction metrics. Proactively manage order intake, cross-selling / upselling / outreach selling and follow-up for expected orders, in conjunction with Customer Managers. About You / Qualifications You have a proven track record of success in customer service and administration, with emphasis on efficiently resolving inquiries and exceeding expectations. Highly developed communication and interpersonal skills; ability to build strong relationships with customers and colleagues. Detail-oriented with a focus on accuracy to exceed customer expectations. Benefits Life Leave with the option to purchase extra recreation leave; Paid Parental Leave including 26 weeks of full pay and 52 weeks of superannuation. Remote access with laptops and smartphones to enable flexibility and connection. Wellbeing programs and employee assistance to support you and your immediate family. Annual salary reviews aligned to peer and market standards. Private Health Cover discounts with discounted fees and waived waiting periods. How to Apply Submit your resume and a cover letter addressing your suitability for this role on our website at . Questions: If you would like to discuss the position further, feel free to contact us at . #J-18808-Ljbffr

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