Team Leader, Intake, Triage and Intelligence
vor 11 Stunden
Team Leader, Intake, Triage and Intelligence The Team Leader plays a key role in leading a high performing team tasked with delivering the Victorian Social Services Regulator's functions under the Social Services Regulation Act 2021 (the Act) and regulatory frameworks. As Team Leader, you are responsible for supporting regulatory staff to undertake a range of regulatory responsibilities, including responding effectively as the initial point of contact for service providers and users, assessing incoming matters for prioritisation and allocation, information sharing, and intelligence gathering/reporting. Being a senior role, it requires leadership by example and support to regulatory officers to enable the utilisation of the full suite of regulatory tools available to monitor compliance and respond to non‑compliance, from the provision of authoritative regulatory advice to investigation and enforcement activities. This role is expected to have expertise in understanding and applying principles of risk‑based regulation to the regulatory activities for which the team is responsible. Responsibilities can include conducting risk‑based assessments, investigations, and regulatory interventions, supporting the registration and monitoring of providers, management and organising of incoming notifications, data and intelligence, and ensuring service provider compliance with quality and safeguarding obligations. The Team Leader supports the Regulator's mission to ensure that social services are safe and treat people with agency and dignity. The role contributes to a strong culture of integrity, fairness, and accountability in the regulation of social services. Accountabilities Effectively manage and provide leadership to a team of employees by leading and supporting individuals to achieve their potential and contribution to organisational goals and outcomes, modelling behaviours integral to good people management and SSR values, and where relevant, managing and monitoring specific improvement objectives in annual improvement plans relating to the area of responsibility. Lead complex, sensitive assessment and analysis of multiple sources of data and information to prepare and present intelligence to inform regulatory action or proactive campaigns to address harms. Coordinate the further development of the SSR's intelligence capability, including the refinement of supporting systems and processes to drive improvements in regulatory practice and performance. How to Apply Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats. Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre‑employment screening, including a national police check and misconduct screening. For more information on working with us and our recruitment process, please contact SSR HR at **************@ssr.vic.gov.au. Please apply to submit your interest in this position. #J-18808-Ljbffr
-
Team Lead, Intake
vor 11 Stunden
City of Melbourne, Österreich Social Services Regulator (SSR) VollzeitA government agency in social services is seeking a Team Leader for Intake, Triage, and Intelligence in Melbourne, Victoria. The successful candidate will lead a high-performing team, manage regulatory functions, and support compliance assessments. This role requires expertise in risk-based regulation and data analysis. The position offers an opportunity to...
-
Team Leader, Intake, Triage And Intelligence
Vor 2 Tagen
City of Melbourne, Österreich Social Services Regulator VollzeitTHE ROLE The Team Leader plays a key role in leading a high performing team tasked with delivering the Victorian Social Services Regulator's functions under the Social Services Regulation Act (the Act) and regulatory frameworks. As Team Leader, you are responsible for supporting regulatory staff to undertake a range of regulatory responsibilities, including...
-
Manager, Intake, Assessments And Triage
vor 11 Stunden
City of Melbourne, Österreich Clearcompany VollzeitThe Health Care Complaints Commission is looking for a Manager, Intake, & Triage Sydney CBD location | Ongoing, full-time | Clerk Grade Package: $149,740 – $173,173 plus superannuation and annual leave loading Are you an experienced regulator with a proven track record of leading high-performing teams in complex, high-volume environments? Do you thrive on...
-
Manager, Intake, Assessments and Triage
Vor 4 Tagen
Council of the City of Sydney, Österreich NSW Government VollzeitThe Health Care Complaints Commission is looking for a Manager, Intake & Triage Sydney CBD location | Ongoing, full-time | Clerk Grade 11/12 Package: $149,740 – $173,173 plus superannuation and annual leave loading Are you an experienced regulator with a proven track record of leading high‑performing teams in complex, high‑volume environments? Do you...
-
Regulatory Intake
vor 11 Stunden
City of Melbourne, Österreich Clearcompany VollzeitA government health oversight body is seeking a Manager, Intake & Triage to lead teams responsible for managing over 30,000 annual contacts. This pivotal role involves ensuring timely and high-quality initial assessments of health service complaints. Ideal candidates will have strong leadership skills, resilience, and the ability to communicate sensitive...
-
Regulatory Intake
Vor 4 Tagen
Council of the City of Sydney, Österreich NSW Government VollzeitA government agency in NSW is seeking a Manager for Intake & Triage to oversee the management of complaints. The role involves leading high-performing teams in a high-volume environment, ensuring complaints are handled fairly and according to regulations. The ideal candidate will have experience in team management and a proven track record in risk...
-
Intake and Triage Practitioner
Vor 2 Tagen
Newcastle City Council, Österreich Bendigo Advertiser VollzeitWe are seeking an Intake and Triage Practitioner to join our team at Family Support Newcastle Inc. This is a six‑month temporary position until 30 June 2026. The role is pivotal in managing initial contact with clients, assessing needs, and prioritising referrals to ensure timely and effective support to the families and individuals who use our service. To...
-
Intake and Triage Practitioner
Vor 2 Tagen
Newcastle City Council, Österreich FAMILY SUPPORT NEWCASTLE INC VollzeitDirect message the job poster from FAMILY SUPPORT NEWCASTLE INC We are seeking an Intake and Triage Practitioner to join our team at Family Support Newcastle Inc. This is a six‑month temporary position until 30th June 2026. The role is pivotal in managing initial contact with clients, assessing needs, and prioritising referrals to ensure timely and...
-
Intake & Triage Clinician (Contract)
Vor 2 Tagen
Newcastle City Council, Österreich FAMILY SUPPORT NEWCASTLE INC VollzeitAn organization providing family support services is seeking an Intake and Triage Practitioner for a six-month temporary position in Newcastle. This role is essential for managing initial client contacts, assessing their needs, and prioritizing referrals to ensure families receive timely support. Applicants must address the selection criteria in the...
-
Part-Time Client Intake
vor 11 Stunden
City Of Bunbury, Österreich Relationships Australia Wa VollzeitA community support organization is seeking a part-time Customer Triage Officer at the Bunbury Family Relationship Centre. This role involves responding to client enquiries, processing intakes, and scheduling appointments. Candidates should have advanced administration experience, strong data entry accuracy, and the ability to maintain confidentiality. Perks...
