Business Analyst

Join to apply for the Business Analyst role at NSW Department of Planning, Housing and Infrastructure Together we shape thriving communities, public spaces, places and economies. Ongoing full-time opportunity (35 hours per week) NSW Office location negotiable with flexible working supported Salary relative to experience and ranges from $113,574.00 to $125,720.00 plus super What’s in it for me? Join our team for a fantastic culture with dynamic collaboration and genuine long-term career support . We offer flexibility in work arrangements , diverse and fulfilling assignments, and prioritise work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed. The Office of Local Government (OLG) is a small, yet diverse agency of professionals invested in creating healthy and prosperous communities across NSW. Through the development of policy, programs, strong relationships, engagement and intervention, OLG is a driver of reform and uplift across the state, with a purpose of fostering a strong and sustainable local government sector. There’s never been a better time to join a diverse, welcoming and fulfilling agency that helps build healthy and prosperous communities across NSW. The role As the Business Analyst , you’ll work closely with the Companion Animal Helpline and OLG teams to spot system issues, gather feedback, and turn it into practical improvements that make a real difference for users of the NSW Pet Registry. You’ll document requirements, test updates, map processes, and help shape smarter, more efficient ways of working—always with a focus on delivering better outcomes for a wide range of customers. This is a role that calls for strong analysis and communication skills, especially when navigating change or managing expectations. You’ll need to balance technical understanding with business needs, help others adapt to new processes, and keep things moving even when challenges arise. Your insights will help drive continuous improvement and build capability across the team. For more information read the full Role Description here: Role Description What you will bring to the role Strong business analysis skills, with experience gathering and documenting system requirements and translating them into actionable improvements. Proven ability to analyse business processes and recommend enhancements that support compliance, efficiency, and user experience. Experience coordinating user acceptance testing (UAT) and working closely with support teams to validate system changes. Excellent stakeholder engagement skills, with the ability to understand diverse needs and deliver solutions that align with business objectives. Clear written communication skills, including the ability to prepare user guides, training materials, and system change communications. Familiarity with web applications and digital services, including process mapping and continuous improvement methodologies to support service delivery. About us The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities. We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments. As part of DPHI, the Office of Local Government (OLG) is the NSW Government’s frontline interface with councils, their 50,000 employees, and their elected officials across the state. Its goal is to build a strong, responsible and sustainable local government sector, with its purpose to ensure councils all over NSW can continue to effectively deliver infrastructure, services and civic leadership to their communities. If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role. Applications close Friday, 19 December 2025 at 9:00AM . Should you require further information about the role please contact Patrick Doyle, Director, Office of Deputy Secretary on A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months. Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident, or hold a valid Australian working Visa for the duration of the appointment. We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via or - HR Support, option 3, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'. Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career pathways team for a yarn. Seniority level Mid-Senior level Employment type Full-time Job function Analyst and Information Technology Government Administration Referrals increase your chances of interviewing at NSW Department of Planning, Housing and Infrastructure by 2x Get notified about new Business Analyst jobs in Sydney, New South Wales, Australia . #J-18808-Ljbffr