Head of Customer Success
Vor 7 Tagen
Head of Customer Success - Real Estate SaaS | iRealty iRealty is one of Australia’s leading real estate marketing platforms, helping agencies uncover listing opportunities, automate their nurturing, and turn their database into deal flow. We’re scaling fast — and we’re looking for a Head of Customer Success who can build the entire CS function with us. This role is hands-on from day one . You’ll own onboarding, training, client strategy, retention, and expansion — and as we grow, you’ll hire and build your own Customer Success team , systems, and structure. If you’re the type who leads from the front, jumps in to solve problems, builds processes, and then scales a team around what works, this role is built for you. You will roll up your sleeves and take full ownership of Customer Success — delivering value to clients directly while designing the systems, automations, and playbooks that will become the foundation of our future CS organisation. As the company grows, you will hire, train, and lead the team that executes the CS vision you create. What You’ll Do Hands-On (First 6–12 Months): Personally manage a portfolio of clients to deeply understand pain points, workflows, and opportunities. Lead onboarding, training, optimisation sessions, strategic reviews, and renewal conversations. Build or optimise CS systems, SOPs, playbooks, health scoring, and reporting dashboards. Identify churn risk early and execute recovery strategies. Deliver insights to Product and Sales to improve customer outcomes and cross-functional alignment. Scaling Phase: Hire, train, and develop a high-performing Customer Success team. Implement scalable processes across onboarding, adoption, QBRs, support, and expansion. Establish CS metrics and performance frameworks across the team. Build automation, systems, and CS tooling that reduce manual effort and increase client value. Lead strategic customer conversations at the executive or principal level. This role blends strategy, execution, leadership, and system-building — perfect for someone who loves building something from the ground up. What You Bring Experience as a Customer Success Manager or Team Lead in SaaS (PropTech or real estate ideal). A proven ability to roll up your sleeves and deliver outcomes directly with customers. Experience building or improving CS systems, SOPs, and processes. Strong understanding of client onboarding, adoption, retention, and NRR growth. Confidence in leading high-value conversations with principals and senior stakeholders. A commercial mindset with strong data interpretation skills. A passion for building teams — hiring, mentoring, and creating performance culture. Organisational discipline and an ownership mentality. Experience with CS tools (GHL, Gainsight, HubSpot Service Hub, Vitally, Intercom). Digital marketing or CRM knowledge (email/SMS automation, segmentation, reporting). Experience hosting group training sessions or webinars. We succeed together. We support each other, share knowledge freely, and celebrate collective wins. We take responsibility — for our work, our decisions, and the experience we create. We create scalable systems, not temporary fixes. We embrace innovation, ask better questions, and explore new ways to serve our clients. We take time to recognise progress and enjoy the wins. If this resonates, we’d love to hear from you. Brisbane, Queensland, Australia #J-18808-Ljbffr
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Head of Customer Success
vor 1 Woche
City of Brisbane, Österreich DMCG Global VollzeitGet AI-powered advice on this job and more exclusive features. Direct message the job poster from DMCG Global Founder & Chief Innovation Officer at DMCG Global - I partner with Web3, SaaS, fintech, e-commerce, business transformation companies recruit, build,… Our client is one of Australia's leading investment trading platform in the Fintech sector. As...
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Head of Customer Success
vor 2 Wochen
City of Brisbane, Österreich DMCG Global VollzeitGet AI-powered advice on this job and more exclusive features. Direct message the job poster from DMCG Global Founder & Chief Innovation Officer at DMCG Global - I partner with Web3, SaaS, fintech, e-commerce, business transformation companies recruit, build,… Our client is one of Australia's leading investment trading platform in the Fintech sector. As...
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Head Of Customer Success
Vor 5 Tagen
City of Brisbane, Österreich Dmcg Global VollzeitOverview Our client is one of Australia's leading investment trading platforms in the Fintech sector. Scope of the Role As Head of Customer Success, you will set the vision and strategic goals for customer experience, focusing on driving product adoption and optimizing overall customer experience with the help of several direct reports. Responsibilities...
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Head of Customer Success
vor 1 Tag
City of Melbourne, Österreich Heidi VollzeitJoin to apply for the Head of Customer Success role at Heidi Get AI-powered advice on this job and more exclusive features. Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible. We’re a team of doctors, engineers, designers, researchers,...
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Head of Customer Success
vor 3 Wochen
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Head of Customer Success
vor 3 Wochen
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Head of Customer Success
vor 3 Wochen
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Council of the City of Sydney, Österreich Employment Hero VollzeitWho we are Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all‑in‑one solution. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally – Australia, New Zealand, Singapore,...
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Head of Customer Success and Delivery
vor 3 Wochen
City of Brisbane, Österreich at VollzeitAt NEXTDC we are building the heart of Australia & Asia’s high-tech future. We design, build and operate world class, next‑generation data centres, using cutting‑edge, environmentally efficient infrastructure to serve the specific requirements of local, international hyperscale customers. Company Description At NEXTDC we are building the heart of...
