Participant Experience Coordinator

Vor 7 Tagen


Fremantle, Österreich 20Talk Vollzeit

20Talk is a youth mental‑health charity based in WA, focused on early intervention, real conversations, and giving young adults the tools to look after their mental wellbeing. Through training, events, and community activation, we make mental health feel relatable and accessible. 20 Hours for 20Talk is our flagship peer‑to‑peer fundraising challenge. Participants commit to 20 hours of silence in a 2m×2m square while raising funds for youth mental health. It is quickly becoming one of the fastest growing charity challenges in Australia. With this growth we are introducing a dedicated customer service role to ensure every participant feels supported, excited, and prepared from the moment they sign up to the end of their challenge. Key Responsibilities Call new participants within 24–48 hours of signing up Walk them through how the challenge works and what to expect Do scheduled check‑ins to boost fundraising and answer questions Track conversations and flag anyone who needs extra support Identify participants who require additional support; full training on mental health topics and appropriate response protocols is provided Keep communication warm, clear, and consistent Report to the Fundraising Manager Qualities Confident and natural on the phone Friendly, warm, and able to build rapport quickly 2+ years minimum experience in customer service phone calls Demonstrated experience in outbound calling and proactive customer engagement Emotionally intelligent and supportive Comfortable making 20–40 calls per day Bonus: experience in customer service, onboarding, events, or fundraising Benefits of Working With 20Talk Beautiful heritage Fremantle office with young high‑achieving team Be part of a rapidly growing, exciting flagship event Genuinely supportive, flexible, positive work culture. We even have an office dog Opportunities to grow with the organisation as we expand nationally Hours & Pay Part‑time: 4 days per week at 6 hour days in Fremantle (9 am–3 pm) Pay: $30 per hour with opportunity for growth Opportunities for progression as the event expands Job start on January 5th 2026 If you are interested, please send your cover letter and CV. We are looking forward to hearing from you. Australian work rights are required for this position. #J-18808-Ljbffr



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