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Service Advisor Berwick, Full Time, Automotive Please Quote Reference Number Work with a strong, trusted brand - Ford Attractive remuneration package Join one of Melbourne's most respected automotive groups Berwick Ford is part of the HFH Auto Group - one of the largest and most successful dealership groups in Melbourne's Southeast. Since opening our doors in , we've grown from a single brand into a powerhouse representing Toyota, Ford, Lexus, Mazda, and Jayco. With over 500 team members and a reputation built on trust, teamwork, and excellence, we pride ourselves on delivering exceptional customer experiences and real career growth for our people. Our Mission 100 Values To become the most respected and loved dealership group in the country, famous for always putting our customers and teammates first. About the Role We're looking for a motivated and customer-focused Service Advisor to join our friendly Berwick Ford service team. If you thrive in a fast-paced environment, enjoy building relationships, and take pride in delivering first-class service, this is the perfect opportunity to accelerate your career with a strong and supportive brand. Reporting to the Service Manager, you'll be the vital link between our customers and our workshop team, ensuring every service experience runs smoothly from start to finish. What You'll Do Greet and assist customers with service enquiries and bookings Schedule service appointments and manage walk-ins efficiently Create, cost, and close repair orders with accuracy and care Communicate clearly with technicians, Workshop Controller, and Foreman Keep customers updated and ensure their experience exceeds expectations Maintain company standards, policies, and DMS processes What You'll Bring Previous dealership experience (essential) Proficiency in DMS systems A valid manual driver's licence Strong multitasking and organisational skills Excellent communication and customer service abilities A proactive, positive attitude and ownership of the customer journey What You'll Get in Return Ongoing training and career development opportunities Be part of a friendly, professional, and supportive team Work with a strong, trusted brand Attractive remuneration package A workplace culture built on respect, growth, and fun How to Apply If you're passionate about people, cars, and creating memorable experiences - we'd love to hear from you Apply now with an up to date CV and drive your career forward with Berwick Ford #J-18808-Ljbffr
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