Santander | Customer Experience Advisor |S1| Retail
vor 3 Wochen
For our customers, you'll be more than just the friendly face and voice of Santander. You'll be a listener and problem solver. Whether you're helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you'll never know what the next challenge will be.
What's not in doubt is that you'll have plenty of support. Life in a branch can be busy, varied and challenging, so we're a close-knit team.
You'll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You'll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You're the eyes and ears of our business after all.
The difference you'll make: Acting as the first point of contact for customers in branch or over the phoneAssisting with day-to-day transactions, queries and servicingAnswering customer calls into our contact centreBuilding relationships and finding solutionsDeveloping your knowledge of services and products to help our customersIdentifying new ways to improve the customer experienceWhat you'll bring: These are the essential requirements you need to be successful in this role:
Proven ability to deliver outstanding customer service either from a face-to-face or a telephony backgroundThe ability to communicate effectively with customers to truly understand their needsIt would also be nice for you to have: A real desire to go above-and-beyond for customersEffective team working skills with a flexible, can-do approach to workOpenness to a broad range of activities even if outside of standard expectationsAbility to grow, adapt and change accommodating business needs and prioritiesWhat else you need to know: The role is based in our Wimborne branch.This role is a 12-month fixed term contractThis is a full-time role, working 35 hours across Monday to Saturday from 8:00am – 6:00pmInclusion At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
How we'll reward you. As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
Starting salary of £22,400 plus a £500 annual cash allowance.25 days' holiday plus bank holidays, increasing to 26 days after 5 years service, with the option to purchase up to 5 extra days per year.Voluntary healthcare benefits at discounted rates, including medical and dental insurance.Free access to a range of digital health services, including GP.Free access to wellbeing apps and online classes.We put 8% of salary into your pension, even if you don't contribute yourself.Protection for you and your family, with company-funded death-in-service benefit.Support your favourite causes through charitable giving.24/7 access to an online employee discount platform.Right to work in the UK. Every individual must have the right to work in the UK to commence employment with Santander.
What to do next: If this sounds like a role you're interested in, then please apply.
If there's anything we can do in the recruitment process to help you achieve your best, get in touch.
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