Portfolio Manager

Portfolio Manager Employment Type: OngoingLocation: Sydney with flexible/hybrid working arrangements available across NSW, with travel to Sydney metro locations required from time to timeGrade: Clerk Grade 11/12Salary Range: $149,739 to $173,174 base salary dependent on experience, plus 12% superannuation Who are we: The Department of Customer Service (DCS) is a service provider, regulator and central agency of government. DCS is undertaking an ambitious digital transformation of government services, underpinned by its Digital Government Strategy. Government Technology Platforms (GTP) are custodians of core and common platforms that serve the citizens and businesses of NSW. Our focus is on customer need and how to deliver digital solutions that make interacting with government effortless and safe. We have built a best‑in‑class digital team unparalleled in global public service. Through leadership, collaboration and partnership we strive to set a new standard in the delivery of digital government. About the Role The Portfolio Manager role sits within the Value & Portfolio Management (VPM) Directorate and is part of the Lean Portfolio Management team. The position is responsible for connecting strategy to execution across value streams, ensuring investments are prioritised, transparent, and aligned to organisational objectives. This role will have broad coverage across multiple strategic priorities and programmes and is critical to enabling meaningful facilitated discussions that lead to tangible outcomes across complex stakeholder groups using data analytics. Key to measuring and reporting the success of strategic actions, this role involves continuously driving improvements based on insights. It includes iteratively analysing data to inform decisions and formulate clear recommendations for senior leaders, and supporting strategically important projects from inception—including business case development—through to delivery. The Portfolio Manager facilitates key portfolio ceremonies, maintains visibility of portfolio performance, and drives continuous improvement in ways of working across multiple strategic priorities and programmes. The role enables data‑driven discussions and supports teams and stakeholders to achieve tangible outcomes in complex environments. Key Accountabilities Engage and influence stakeholders across the organisation, including senior leaders Manage and maintain the GTP portfolio Kanban system to align strategy with execution across value streams Facilitate portfolio ceremonies, including Portfolio Syncs and Strategic Reviews Monitor portfolio performance, risks and dependencies using delivery metrics, financial and governance reporting Partner with Business Owners and stakeholders to support work order mobilisation and strategic alignment Support and coach a high‑performing Portfolio Management team, fostering collaboration and continuous improvement Ensure compliance with governance standards and contribute to effective oversight across the portfolio What you will bring to this role Strong knowledge of Lean Portfolio Management practices, with practical experience applying them in complex environments Proven ability to lead large‑scale planning and review ceremonies, ensuring effective alignment and collaboration across diverse stakeholders Experience using portfolio Kanban systems and metrics to provide visibility of performance, risks and dependencies Demonstrated ability to engage and influence senior stakeholders, providing trusted advice for decision‑making Strong analytical skills to interpret data, assess risks and present clear, actionable insights A collaborative and supportive leadership style, with a focus on team capability uplift and continuous improvement AI Statement The NSW Government is committed to ensuring the safe, ethical and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here: GTP embraces the use of AI to enhance productivity and creativity. In the Assignment to Role process, AI tools should be used solely for drafting and planning purposes; final submitted applications need to be your own work and reflective of your personal experience. To Apply Click the link to submit your application. Please attach your resume and a cover letter that responds to the two targeted questions in the job ad, demonstrating how your skills and experience align with the role. Click Here to access the Role Description. For enquiries relating to recruitment, please contact Sujatha Sankaran kutty via Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Friday 19 December 2025, 9:59AM Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process—including an alternate format of the application form—please contact or . For more information, please visit Information on some of the different types of disabilities. Information on adjustments available for the recruitment process. #J-18808-Ljbffr