Service Support Officer

vor 4 Wochen


Cairns Regional, Österreich Queensland Government Vollzeit

Service Support Officer Queensland Government The work you’ll do here has the power to positively impact lives. You’ll be part of a team that values your contributions and supports your growth. We understand the importance of your role and see it as a privilege to work together towards a common goal. The Service Support Officer role coordinates the effective functioning of teams within the SCAN (Suspected Child Abuse and Neglect) system. Responsibilities Provide coordination of the SCAN team meeting to enable effective, professional discussion of referrals, reviews, and recommendations responsive to the child's protection needs. Provide consultation, advice, and support to SCAN core members, government agencies and other service providers to ensure the SCAN team meeting processes are facilitated according to legislative, policy and procedural requirements, including missing child protocols. Provide a multi‑agency forum that enables greater flexibility to effectively case‑manage the protective needs of children in a broader range of communities, including remote and Indigenous communities. Demonstrate high‑level communication and interpersonal skills with the ability to consult, influence practice and identify gaps across multi‑agency service delivery to increase the safety of children referred to SCAN through responses, including projects that meet regional need and priorities. Work as part of a multi‑disciplinary team to develop and sustain enduring collaborative partnerships with key stakeholders (Department of Education, Queensland Health, Queensland Police Service, and other integral agencies) to enhance cross‑sector collaboration to increase the safety and care of children referred to the SCAN team and escalation of issues where required, including providing professional advice about SCAN processes and support to SCAN team members and invited stakeholders attending SCAN meetings. Contribute to the development and delivery of training programmes of the SCAN system operations and practice standards, operational guidelines and review of the SCAN system functionality. Advise SCAN team members about the preparation of written material for SCAN team meetings and develop and maintain record and review systems consistent with statutory requirements. Job Information Occupational group: Psychology, Counselling & Social Work Seniority level: Not applicable Employment type: Full-time Job function: Other Industries: Government administration #J-18808-Ljbffr



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