Customer Service Officer

Customer Service Officer Permanent Appointment Now is the time, make your move and join us. See why our employees love working for us. We have great teams, supportive managers, flexible work options and professional development opportunities. Would you like to work in a genuinely exciting, flexible and friendly work environment, which offers its people a range of benefits, including flexible working hours to help support you and get the best results possible for our community? Then the Department of Local Government, Industry Regulation and Safety (LGIRS) is for you We value diversity and appreciate every individual’s perspective, bringing together a diverse and inclusive workforce to drive innovation and success. Whether it is enabling good governance to local communities, regulating racing, gaming and liquor activities, resolving consumer and trade disputes, monitoring compliance, protecting workers’ health and safety, or rolling out new technology to provide better customer service, LGIRS is committed to delivering for the benefit of WA and future generations. The role As the Customer Service Officer, you will form part of a dynamic team responsible for providing excellent customer service and delivering consistent, accurate, and timely information in a demanding environment. Drawing on your experience in customer service and communication, you will play a vital role in assisting individuals and businesses by identifying and assessing their circumstances and providing relevant information. Your strong interpersonal skills and experience in applying legislation, policy, and guidelines will be key to your success in this role. You will bring to the team your ability to accurately record and source information using technology and software applications, and your commitment to participating actively in team discussions, coaching, and training sessions to support ongoing improvement processes. Please refer to the Job Description Form (JDF) attached for further information regarding the position, including any specific requirements, leadership capabilities and pre‑employment checks which will be assessed as part of the selection process. While this selection process will initially be used to fill the above vacancy, it may also be used to fill other similar vacancies (permanent, fixed‑term, full‑time or part‑time) within the department for the next 24 months, from the date that the recruitment breach period has been finalised. This position is in Geraldton, a coastal city in the Mid West region of Western Australia. With a thriving population, Geraldton boasts a prosperous economy and a near‑perfect lifestyle year‑round. It is known as a place of choice to work, visit, raise families and take in some of the unique natural attractions Western Australia has to offer. For further information, visit the City of Geraldton website. Eligibility To be eligible for a permanent appointment, applicants must be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia at the time of application. Applicants with a valid visa to work and live in Australia for a specific duration may be assessed and considered suitable for similar fixed‑term vacancies that arise. To be eligible for fixed‑term employment you must be an Australian citizen, permanent resident, have a visa to live and work indefinitely in Australia or have a valid visa to live and work in Australia for the duration of the fixed‑term employment at the time of application. Should a qualification be required for this position, applicants must provide their certification and/or academic transcripts to verify relevance to the job requirements. Qualifications obtained outside of Australia must be provided with an assessment from the Overseas Qualifications Unit to ensure they meet Australian Standards (this is a free service). To work for LGIRS, you must consent to a Nationally Coordinated Criminal History Check and obtain a clearance before you start. If deemed suitable, LGIRS will coordinate and pay for your NCCHC as part of your pre‑employment checks. More information about eligibility requirements can be found on the Job Description Form. Further information Please contact Lee Blumberg, Contact Centre Coordinator on on or via or visit our website. You can also keep up to date on LGIRS achievements and activities by following us on LinkedIn. How to apply We ask you to provide: A detailed resume outlining your key achievements, work history, education and professional development and covering letter of no more than two (2) pages, addressing the following role specific requirements. Proven ability to identify and find solutions to meet customer needs. Experienced in using websites, computers and knowledge bases to locate and retrieve information. Demonstrated ability to work within given time‑frames. Shortlisted applicants will have their skills and experience in relation to the remaining role specific requirements and leadership behaviours assessed in further stages of the recruitment process. The complete list of role specific requirements and expected leadership behaviours can be found in the attached Job Description Form. In the attached Applicant Information Pack, we offer further information on how to apply, and the range of incentives offered to employees who work with LGIRS. If you have any questions about employment conditions or the application process, or require any technical support when submitting your application online, please contact Mary Oswald, Recruitment Officer on ( or email To submit your application, click on the “Apply for Job” button at the bottom of this page. You will be asked to complete several questions, before attaching your resume and covering letter. Supporting diversity and inclusion The department is committed to building and maintaining an inclusive and supportive workplace. That’s why championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our department. Our department is an equal opportunity employer, supported by the Equal Opportunity Act 1984 (WA), preference may be given to Aboriginal and Torres Strait Islander peoples, people with disability, people of diverse sexualities and youth. We are proud to be recognised as an Inclusive Employer for by Diversity Council Australia. Learn more about our commitment to diversity and inclusion here. We use the National Relay Service (NRS) TTY / voice calls – Speak & Listen – SMS relay – If you have any access needs that may require adjustment to allow you to fully participate in the application and interview process, including alternate methods of communication, or to request a document in an alternative format please contact us at Closing Date CLOSING DATE : 4.00 pm on Monday, 01 December 2025 (WST) Please ensure you allow yourself sufficient time to lodge your application online as late applications will not be accepted. It is your responsibility to ensure your application is submitted on time. We look forward to receiving your application and considering you for this exciting opportunity to join our team. Attachments Applicant Information Pack.pdf Job Description Form.pdf You can view and print these PDF attachments by downloading Adobe Reader. #J-18808-Ljbffr