External Claims Adjuster

About the Opportunity Competitive salary + opportunity for annual performance bonus + car allowance Hybrid working arrangements + field‑based opportunity Work for a great company, leader and team. Joining the Geelong team as an experienced Loss Adjuster, you will become an integral part of our strong team, assisting in restoring our customers' lives where they have faced loss or damage to their properties. You will be a self‑starter and confident in completing site inspections, ascertaining cause and extent of damage, appointing trades/other relevant specialists, and providing a seamless end‑to‑end claims experience for the customer. While this role suits those with a loss‑adjusting/claims background, we are open to tradespersons, property‑management professionals, or others who can apply transferable skills to managing claims from start to finish. Benefits include a competitive salary, opportunity for an annual performance bonus, car allowance, laptop, company phone, and many other company benefits. About You Excellent communicator; empathetic and a great listener – able to communicate concisely and tailor messaging (verbal and written) to the intended audience, translating to high‑calibre reports for our clients Problem solver, curious; searches for root causes and proactively finds solutions throughout the claim journey Driven to provide the highest level of customer service, thoughtful and timely Growth mindset, continual learning, adaptable to change Resilient and focused on achieving positive outcomes for key stakeholders Key Requirements Deliver professional and excellent service when completing on‑site and desktop assessments, interacting with customers and clients Proactively communicate clear and accurate advice, solutions, timeframes and claim progress to all stakeholders Clearly document all decisions made and reasons, including ownership details, reserve changes and acceptance/rejection of claims Previous experience as a Loss Adjuster (desired; similar skills in a service industry highly regarded) Loss‑adjusting qualifications preferred, or professional qualifications applicable to the industry Trade qualifications advantageous Current and valid driver’s licence About Crawford Crawford is the world’s largest publicly listed claims management company operating in more than 70 countries. It has been in operation for over 80 years and is committed to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events. Crawford is the only provider in Australia to offer services across the entire claim lifecycle – from ‘first notification of loss’ through to litigation – including loss adjusting, third‑party administration, forensic accounting, cyber response, managed repair services, and quantity surveying, forensic engineering & building consultancy. To learn more, please visit . Crawford is committed to being an inclusive workplace that employs and retains the best and most diverse talent. We value diversity of thought, experience and perspective and aim to create a workplace where our people feel valued, respected, and empowered. We welcome applications from Aboriginal and Torres Strait Islander peoples and from people of all backgrounds regardless of gender identity, age, sexual orientation, disability, or ethnicity. It is the policy of Crawford that all successful employees consent to a national police check. To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. Interested? Please submit a short cover letter explaining why you are suitable for the role along with your resume. #J-18808-Ljbffr