Team Member

Vor 2 Tagen

Council of the City of Sydney, Österreich St.George Bank Vollzeit

Job Description Mortgage Operations is a key part of our Group Operations team and is responsible for bringing our Group vision to life by building a team of the best home loan experts focused on delivering ‘magic’ moments for our customers, business partners and each other. You will be a key Member of the Mortgage Services Team within the Group Operations; your role is paramount to helping contribute to the delivery of Westpac’s vision. This is achieved through managing and meeting our customers’ building loan needs, ensuring seamless processing and helping our customers to get into their homes. Responsibilities As a Team Member in the Progress Payments team, you will be responsible for handling inbound and outbound calls from our customers regarding their loan application for construction of homes once the unconditional loan offer has been accepted and signed by the Customer. Qualifications Demonstrated experience in a customer‑centric role Excellent written and verbal communication skills Strong attention to detail, ability to verify documentation details with accuracy Experience working in a busy, fast‑paced environment Ability to learn new systems and processes in a timely manner Banking/finance services knowledge and experience desirable but not essential Active listening and empathy to understand the customer/client needs On‑site training will be required from Monday to Friday for approximately 2 months and after successful training, hybrid work arrangements (2 days/week in office) will be considered Benefits Special offers on banking products and discounts from top brands, including generous employee‑only mortgage rates Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. Tailored learning and development opportunities to help you grow your career within the bank. Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives Apply To get started, simply click on the APPLY or APPLY NOW button. We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the People with Disability and/or needing Accessibility Requirements page on our website. #J-18808-Ljbffr

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