MS Customer Delivery Manager
vor 4 Wochen
Overview Location: Nokia North Sydney, New South Wales, Australia Role: MS Customer Delivery Manager Employer: Nokia Responsibilities Manages the end-to-end delivery of the Managed Services portfolio for designated customer contracts, including case handling, emergency services, and software upgrade services. Acts as the delivery process owner for business group-specific contract execution, accountable for revenue, profit, and customer satisfaction. Drives end-to-end care case handling operations and governance at the customer level, and manages software upgrade operations and governance. Conducts end-to-end case handling governance and care reviews with market/customer teams and Global Delivery Center stakeholders. Provides demand and supply planning based on the contract scope. Drives actions to improve Managed Services KPIs and manages customer satisfaction surveys, implementing improvement actions. Orchestrates escalation of emergency case handling and supports the transition of delivery scope from the project phase to the care/managed services phase. Supports the Managed Services program manager on operational topics and remains accountable for revenue and profit related to the contract. Qualifications Telecommunication technologies: 5G, LTE, CloudRAN, O-RAN, SD-WAN, IoT, VoIP, and core network protocols (TCP/IP, SIP, MPLS). Network management & optimization: experience with network planning, design, optimization; proficiency with tools such as NetAct, SolarWinds, PRTG; troubleshooting. Project & program management: ability to manage complex telecom projects; familiarity with Agile and Waterfall; tools such as MS Project, Jira. Security & risk management: understanding of network security practices and disaster recovery planning. Analytical & problem-solving skills; leadership, communication, and ability to present to senior management and clients. Business acumen: budgeting, cost optimization, ROI analysis. About Us Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. We foster an inclusive culture and provide opportunities for learning and growth. Employment type Full-time Job function Project Management Industries IT Services and IT Consulting Telecommunications #J-18808-Ljbffr
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MS Customer Delivery Manager
vor 4 Wochen
Council of the City of Sydney, Österreich Nokia VollzeitThe Managed Services Customer Delivery Manager drives the end-to-end execution of managed services contracts for a designated customer account. This includes overseeing service delivery, managing care operations, and ensuring the successful handling of cases and software upgrade deliveries. This role acts as the delivery process owner for all aspects of the...
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Service Delivery Manager
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North Sydney Council, Österreich AirTrunk VollzeitWantto be a part of Asia Pacific & Middle East's (APME) largest, most innovative, and rapidly growing data centre company? AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of...
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Delivery Manager
vor 3 Wochen
North Sydney Council, Österreich AirTrunk VollzeitWantto be a part of Asia Pacific & Middle East's (APME) largest, most innovative, and rapidly growing data centre company? AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of...
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Delivery Manager/Domain Administrator
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Council of the City of Sydney, Österreich NSW Department of Customer Service VollzeitDelivery Manager/Domain Administrator – NSW Department of Customer Service Join to apply for the Delivery Manager/Domain Administrator role at NSW Department of Customer Service . Base pay range A$149,739.00 / yr – A$173,174.00 / yr 12 months temporary full‑time role DCS Clerk Grade 11/12 (super included) Location: McKell, Sydney (Hybrid flexible...
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SAP Customer Delivery Manager
vor 3 Wochen
Council of the City of Sydney, Österreich DXC Technology VollzeitSAP Customer Delivery Manager / Service Delivery Manager DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. Role Overview SAP Service/Customer Delivery Manager – DXC Practice for SAP We are seeking an individual who can deliver not only amazing service to our...
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Customer Experience Manager
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North Sydney Council, Österreich VIDA GLOW VollzeitCustomer Experience Manager Get AI-powered advice on this job and more exclusive features. Direct message the job poster from VIDA GLOW Vida Glow is the global leader in ingestible beauty, offering a premium range of supplements available online and extensively in retail outlets worldwide. We are driving the business forward with a distinctly unique position...
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Customer Delivery Experience Manager
vor 3 Wochen
Council of the City of Sydney, Österreich KING Living Inc. VollzeitLocation: Design & Support Centre, Sydney, NSW, AU Date Posted: 29 September 2025 Since 1977, King Living has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve. Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted...
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Senior Delivery Manager
vor 4 Wochen
North Sydney Council, Österreich Nine VollzeitCompany Description Nine is Australia’s largest locally owned media company. Working at Nine, you’ll have access to a unique range of experiences and opportunities, helping drive the success of the country’s most trusted television, radio, digital and publishing brands. Our content reaches almost every Australian - meaning what we do has real impact....
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SAP ECS
Vor 2 Tagen
North Sydney Council, Österreich SAP VollzeitSAP ECS - Client Delivery Manager - Sydney Join to apply for the SAP ECS - Client Delivery Manager - Sydney role at SAP. We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow...
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SAP ECS
Vor 6 Tagen
North Sydney Council, Österreich SAP SE VollzeitSAP ECS - Client Delivery Manager - Sydney At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven...
