Student Engagement Advisor
vor 1 Woche
Company Description At ACAP we change lives. We equip our students with a deep understanding of human behaviour, the skills to make a positive difference and the resilience to enjoy long, healthy careers. ACAP University College, part of the leading global education provider Navitas, is Australia's leading independent tertiary education provider, delivering accredited courses in psychology, social work, counselling, coaching, criminology, law, and business management and leadership (MBA). Job Description Join our dynamic Student Engagement team as a Student Engagement Advisor. In this role, you’ll provide professional advice and services, while collaborating with academic and specialist colleagues to ensure students succeed in their studies. Be part of a close-knit team dedicated to delivering exceptional support and guidance. Key Responsibilities Respond to student enquiries across various service channels. Proactively engage with students via inbound/outbound calls, web chat, emails, and other platforms. Complete administrative tasks and data entry accurately. Assist with re-enrolments and provide course sequence advice. Liaise with academic and specialist staff to ensure students are properly supported. Apply policies and procedures to provide accurate, timely advice. Qualifications In addition to a student‑first approach, it is essential you can demonstrate: Proven track record of delivering exceptional customer service in an inbound call centre setting Excellent attention to detail and high level of accuracy in all administrative activities Demonstrated computer literacy including advanced MS Office suite and ideally student records software Ability to work as part of a team and in a way that is flexible and adaptable Availability during core business hours of 8am - 4pm, Monday to Friday to work onsite, at the Perth campus in Northbridge Benefits Unlimited global career opportunities across the Navitas portfolio Salary packaging and novated leasing 2 paid volunteer days per year for your passionate causes Up to 50% scholarships are available to staff enrolled in ACAP courses Health & well‑being packages including free counselling and well‑being specialist support for employees and family members Discounted gym memberships, private health insurance, movie tickets, travel, hotels, insurance and selected retailers Access to LinkedIn Learning and professional development opportunities Diversity, Equity and Inclusion ACAP, as part of Navitas, promotes and embraces an inclusive and diverse workforce. We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups. We believe equality, flexibility and diversity deliver a rich and collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and are given opportunities to thrive. How to Apply Submit your CV (if including a cover letter please note you can upload this on the 2nd page of the application process) Please note applicants are assessed upon receipt so you are encouraged to apply now. #J-18808-Ljbffr
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