Store Manager

vor 3 Wochen

Canning Vale, Österreich L'Occitane En Provence Vollzeit
JOB SUMMARY:The Store Manager is responsible, both personally and through the management of our Beauty Advisor, for driving sales results, recruiting, and building talent and managing operational excellence and developing brand loyalty in order to deliver natural based products and the Provencal experience that will provide tremendous growth in sales and a high profit margin. Store Managers exhibit our key values of authenticity and respect and will lead the store with pride, passion, and confidence.JOB RESPONSIBILITIES:Drive Sales Results

Meet or exceed daily, monthly and annual Key Performance Indicators by analyzing key business metrics, developing action plans, communicating ways to drive the business and managing performance of sales associatesCreate associate schedules to ensure labor costs are managed strategicallyCreate and nurture a sense of accountability and entrepreneurial spirit within all associates to drive increased business

Recruit and Build Talent

Source, hire, develop and retain Best in Class Assistant Managers and Beauty AdvisorsConsistently seek talent and network to create a pool of qualified candidatesAct as inspiration for The Way to PROSPERITY for L’OCCITANE employees; demonstrate and role model principles and behaviors and create a great place to work every dayProvide consistent positive and constructive feedback to deliver on brand service expectationsEnsure training and development of the teamCultivate an environment where associates respect and adhere to Company standards of integrity and ethics

Manage Operational Excellence

Maintain, train and coach L'OCCITANE visual and merchandising standardsMaintain consistent communication among store teamManage all areas related to stock (backroom organization, replenishment, and inventory control)Ensure standard operating procedures are executed, including testers, damages and other compliance related itemsEnsure store is neat, clean, and pristine at all times, and all housekeeping and maintenance of total store is executed dailyCommunicate all relevant business information to the team in a timely mannerManage and approve weekly payrollInteract transparently with District Managers and associates

Build Brand Loyalty

Maintain strong product knowledge of the entire L’OCCITANE product lineModel and teach others to create a positive and impactful customer experienceEmbrace and support our customer loyalty programs

People & Planet

Contribute to the company's waste reduction targets through their support of related in-store initiatives, such as: the Terracycle program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single use plastics, as well as by promoting our refill products to heat targets

All other duties or projects as assignedKEY PERFORMANCE INDICATORS:SalesCustomer ServiceTalent AcquisitionTeamworkREQUIREMENTS:EDUCATIONBachelor’s degree or equivalency preferredEXPERIENCE4+ years’ work experience in retail sales with background in Luxury Boutique management a plusExperience with creation and implementation of sales and business strategyExcellent oral and written communication skills requiredIntermediate math skillsComputer literacy including MS Office and POS software a plusAbility to work evenings and weekendsSKILLSProven ability to motivate a sales force and drive results through peopleMust possess a positive, professional and energetic attitude, a passion for customer service, selling, operational excellence and talent managementPHYSICAL & TRAVEL REQUIREMENTSOccasional travelMust be able to stand and walk for length of shiftAbility to lift up to 25 lbsEmployment is subject to verification of references and background check investigation.The pay band for this role is

$27.55 - $30.99 per hour (based on skills and experience).All Applicants:L'Occitane's Privacy StatementUnited States Applicants Only:Employee RightsFMLA: PostersFMLA Special Rules for Returning Military Members (USERRA)

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