Care Coordinator/ Scheduler
vor 3 Wochen
Purpose : - Making Lives Better through Happier Ageing®. We promote positive aging for Australia’s older people and possibility for people affected by disability, by helping them stay in their homes for as long as they choose. Our real talent is caring and connecting with them to understand what they love doing most and helping them to do it. We are not just another homecare company completing daily tasks, we are a company that admires people and seeks to make a difference in everything we do. By working at Nurse Next Door you will be part of a growing team that believes care is in the details. As a member of the Nurse Next Door team you understand how to hustle with heart - this is essential You enjoy working collaboratively but with a high degree of autonomy and thrive by seeing results. You are a self led leader who takes responsibility for your own actions. You show care by engaging in intentional, compassionate conversations to help others achieve their fullest potential. You are inspired by the idea of being involved with an organisation that is changing the way we deliver home care through our Happier Ageing® philosophy. As a Nurse Next Door Care Coordinator, you are passionate about Making Lives Better and Core Values Always put clients first Are warm and caring Think of creative solutions and always find a better way Follow through with commitments and build great relationships Go above and beyond (even when no one is looking) Job Summary As the Care Coordinator, you work in partnership with the Care Designer team to schedule staff to clients, respond to client queries about care plans, budgets & rosters, educate clients and providers on rights and responsibilities under new Support At Home legislation. You will also ensure that all people systems and initiatives are executed according to Nurse Next Door’s operating model, purpose of Making Lives Better, core values and brand. You will drive results through the following main duties and responsibilities: Scheduling Follow Nurse Next Door’s ‘One Best Way’ policy to schedule suitable Caregivers to clients Take into consideration staff overtime rules & break shift allowances when scheduling Liaise with the Care Designers to ensure a good staff/client ‘fit’ When possible, schedule on a recurring basis with the view to ‘Admire’ staff and provide regular visits/hours, with consideration to their availability Arrange and roster third party provider services to Support At Home clients Review Support At Home client budgets to ensure care is scheduled appropriately Client Queries Manage an email inbox responding to client changes to rosters & general queries relating to Care Coordination Assist with booking Caring Consults for new potential clients (intakes) Assist Care Designer to amend the client budgets Handling complex conversations with clients and families Other duties may be requested from time to time depending on business requirements Availability 9am - 2pm (can be slightly flexible on start/finish times) Casual with the ability for full time for the right person Weekend on-call (rotational) Education and Experience Requirements Experience in a high volume and fast growth environment Exceptional written and verbal communication skills Intentional organisation, planning, time management and multitasking skills Demonstrated experience in customer service #J-18808-Ljbffr
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Clinical Care Coordinator
vor 2 Wochen
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vor 1 Tag
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vor 1 Tag
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vor 24 Stunden
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vor 1 Woche
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Occupational Therapist
vor 24 Stunden
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vor 4 Wochen
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