SCM SDM

SCM SDM (Supply Chain Service Delivery Manager) Duration: 6 months Location: Melbourne Key Responsibilities: Client Relationship Management: Serve as the primary liaison with the client, building strong relationships and ensuring high satisfaction. Service Delivery Oversight: Manage IT services and integrated solutions delivery, overseeing incident, problem, change, and release management, ensuring SLA/KPI adherence. Project & Operations Coordination: Collaborate with client project managers and technical teams to ensure seamless delivery, peak season readiness, system stability, and performance. Team Leadership: Lead cross-functional delivery and operations teams, ensuring accountability, performance, knowledge sharing, and service excellence. Risk Management: Identify service risks and implement proactive mitigation plans. Qualifications: Bachelor's degree in IT, Business, or related field; ITIL certification preferred. 8–10+ years of experience in service delivery or program management within IT or SI environment. Proven experience managing services for retail clients or in a retail technology setting. Strong knowledge of ITSM frameworks (ITIL), cloud platforms, and enterprise retail systems. Excellent communication, leadership, and stakeholder management skills. Preferred Skills: Experience managing services across omnichannel retail systems – eCommerce, in-store tech, CRM, etc. Familiarity with agile delivery models and DevOps practices. Ability to analyze service data and derive actionable insights. If you are an experienced SCM SDM looking for an exciting opportunity, or know someone suitable, please connect or share your profile with us at . #J-18808-Ljbffr