Quality Assurance Analyst

Company Description Be part of the team transforming global travel experiences Luxury Escapes is one of the world’s fastest-growing travel websites, with over 8 million members. We are growing rapidly & seeking a Quality Assurance Analyst to join our team on a full‑time, OR part‑time basis. Working at Luxury Escapes Our mission is to delight our customers with incredible deals for the world's best holidays. We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring outstanding travel experiences to our customer community. Our award winning employee experience is king here having been recognised as "One of the Best Places to Work" by the AFR with weekly events, monthly recognition programs and significant professional development opportunities. We do what we can to make you look forward to waking up every day Our Sydney office is located on Kent Street, just a short stroll from Wynyard station and surrounded by great cafés in Barangaroo. Luxury Escapes is an in‑person company. We collaborate face‑to‑face, because we believe the best ideas happen when we’re together. Job Description As a Quality Assurance Analyst, you’ll ensure our customers enjoy a frictionless digital journey, whether they’re discovering their next getaway or booking a once‑in‑a‑lifetime trip. You’ll work across our website and mobile apps, testing features end‑to‑end, identifying usability issues, and ensuring everything we ship meets the high bar our customers expect. You’ll collaborate with engineers, designers, and product managers, turning your insights into tangible improvements that elevate customer experience and drive trust in our platform. You instinctively notice when something feels “off” — confusing journeys, rough edges, or trust‑breaking moments — and you enjoy working with others to make digital experiences seamless. What You’ll Do Test new and existing features across web and mobile platforms Identify, reproduce, and clearly document bugs or usability gaps Collaborate with Product, Engineering, and Design teams throughout development and release cycles Monitor production feedback to catch experience issues early Contribute to test plans, exploratory testing, and regression testing Advocate for quality and customer experience in every stage of product development Qualifications Must‑Have Degree in a STEM‑related field (Information Systems, IT, Computer Science) OR equivalent QA, UAT, or Product Operations experience Strong attention to detail — you spot what others miss A “customer‑first” mindset and ability to think like a user Clear communication skills across technical and non‑technical teams Nice‑to‑Have Experience with SQL (writing and running queries) Familiarity with testing tools or automation environments Analytical problem‑solver with a hands‑on, proactive approach Previous experience in travel, e‑commerce, or hospitality Passion for delivering exceptional digital experiences Additional Information Excellent remuneration package 20% discount on luxury holidays and experiences Breakfast and lunch are provided 5‑days a week Health and well‑being programs 1/2 day of birthday leave A super collaborative team that enjoys creating great platforms How To Apply To be considered for this role, within your CV, please include a link to a short video as part of your application. In the video, we’d like you to identify three (3) real customer experience issues or bugs — these can be on Luxury Escapes or any other digital product you use. For each issue, please include: A short screen recording (maximum 1 minute per issue, with a total video length of no more than 3 minutes) A brief explanation of the expected or improved behaviour A short note on how you found the issue and why it matters (for example, how it impacts the user experience or conversion) This task helps us understand how you think, your attention to detail, and your passion for delivering great customer experiences. Applications without a video will not be considered unfortunately. If you’re interested in the role but don’t check every box, apply anyway, we’d love to hear from you We embrace diversity in our people and make hiring decisions based on your experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You’ll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview. As a 2025 Circle Back Initiative employer, we’re committed to responding to every applicant. Seniority Level Entry level Employment Type Full‑time Job Function Quality Assurance #J-18808-Ljbffr