Contact Centre Patient Liaison
vor 3 Wochen
Are you a caring and organised communicator who thrives in a vibrant team environment? SMS Healthcare is seeking a Contact Centre Patient Liaison to join our dynamic team and help guide patients through their healthcare journey with empathy, clarity and professionalism. Make a real difference – support patients through life‑changing healthcare journeys. Vibrant, supportive team culture – collaborative, interactive, and helpful environment. Regular hours, immediate start – 6‑month maternity leave contract with possible extension. Location: Maroochydore, QLD (we are willing to discuss hybrid/remote) About Us SMS Healthcare is an innovative and growing group specialising in general ophthalmology and refractive services with a strong national presence with specialist clinics and a day hospital. We are passionate about delivering exceptional healthcare outcomes and patient experiences and our contact centre team is often the first step in that journey. About the Role This is a 6‑month maternity leave contract with the possibility of extension. You’ll manage inbound enquiries and make outbound calls to individuals who have already expressed interest in our services—no cold calling required. You’ll explain our process, encourage patients to take the first step, and ensure they feel confident and cared for. This is a varied role that requires both independent initiative and collaborative teamwork. Key Responsibilities Handle inbound enquiries and make outbound calls to pre‑qualified leads Use HubSpot CRM to manage leads and meet booking targets Provide clear, compassionate guidance to patients about their treatment pathway Liaise with internal specialists and external partners (e.g. optometrists) Maintain accurate records and contribute to regular reporting Support marketing initiatives by identifying patient needs and feedback Deliver exceptional service across phone, chat, email and social media channels About You You’re a self‑starter with a calm, caring nature and outcome focussed. You’re organised , self‑aware , and able to work both independently and as part of a team. You take initiative, stay composed under pressure, and genuinely enjoy helping others. You’ll bring: Experience in a similar healthcare or customer service role Excellent communication and interpersonal skills Strong attention to detail and ability to multitask Confidence using CRM systems (preferably HubSpot) A proactive mindset and a “make it happen” attitude Why Join Us? Be part of a life‑changing patient journey Work regular hours Monday to Friday (between 8:30am–5pm), with flexibility between 7am–7pm Join a supportive, purpose‑driven team Enjoy great perks – birthday leave, Employee Assistance Program (EAP), and other benefits. Ready to make an impact? If you’re passionate about helping people and thrive in a structured yet dynamic environment, we’d love to hear from you. Apply now Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad . #J-18808-Ljbffr
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