Support Analyst

Vor 3 Tagen

Newcastle City Council, Österreich Rarekind Vollzeit

Overview Rarekind is seeking a Support Analyst in Newcastle, New South Wales. The role is to troubleshoot a rich suite of software and hardware solutions built in-house and to support customers with Point-of-Sale (POS) systems to ensure business continuity. Responsibilities Troubleshoot software and hardware solutions built in-house for customers. Provide customer-focused support to minimise downtime and ensure POS systems keep the business running. Collaborate with the team and participate in training programs to develop skills in POS systems. Contribute to product direction by sharing feedback and working with internal systems and roadmaps. Qualifications / Experience Problem-solving with a customer-centric mindset; enjoy fixing problems for people. Experience in support roles (helpdesk, call centres, or virtual support) and an interest in specialising in new tech. Willingness to learn, drive, and the ability to support others. The Company The company has been in Newcastle for 50 years and develops an award-winning suite of POS solutions. It has around 15 staff in support and ongoing growth plans. It values collaboration and gives its team a voice in technical direction. The role is based in Broadmeadow, with a modern, renovated office and on-site parking. The Next Steps If you have a CV, click apply to be considered. An Information Pack with the Role Description and organisational overview will be sent via email after application. If you do not have an up-to-date CV, contact Mitch McCormack via the provided channels. Seniority level Associate Employment type Full-time Job function Information Technology Industries Technology, Information and Media, IT System Training and Support, and IT Services and IT Consulting #J-18808-Ljbffr

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