Citrix Support Engineer

vor 1 Woche

Council of the City of Sydney, Österreich Pyramid Global Technologies Vollzeit

Overview Job Description for Citrix Support Engineer in Sydney. Responsibilities Serve as operational 2nd/3rd level of escalation for Citrix XenApp/XenDesktop and related technologies. Responsible for pro-active problem solving of Citrix XenApp/XenDesktop farm issues, capacity problems, and tuning the Citrix XenApp/XenDesktop environment to achieve optimal performance and availability. Systems administration including Server OS, Citrix, applications-related administration, perimeter device administration, virtualisation technologies, systems monitoring/management. Management of Hyper-V and XenServer platforms serving the XenApp/XenDesktops workloads. Act as root cause driver to identify and remediate platform configuration issues or bugs. Deploy, maintain, and enhance the security of server and desktop systems. Change and configuration management, anti-virus measures, patch management, and system scans. Ensure ongoing operation of systems/applications through troubleshooting, scheduling/monitoring jobs and technology-related business processes, and third/fourth-level support. Produce XenApp/XenDesktop health check processes and methods required to reduce and eliminate XenApp/XenDesktop issues affecting end users. Lead resolution of specific issues and internal projects associated with assigned responsibilities for Citrix XenApp/XenDesktop platform and technologies. Assist with delivery of project deliverables of Citrix XenApp/XenDesktop platform. Must have hands on experience on Citrix NetScaler. Must have worked on HyperV and VMWare. Knowledge of FSLogix and Citrix UPM. Comfortable with rotational shifts and after hours on-call support. Qualifications Hands-on experience with Citrix XenApp/XenDesktop and related technologies. Experience administering Windows Server OS and virtualization platforms (Hyper-V, VMware). Experience with Citrix NetScaler. Knowledge of FSLogix and Citrix UPM. Willingness to work rotational shifts and after-hours on-call support. #J-18808-Ljbffr

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