Coordinator Visitor Services

Coordinator Visitor Services Permanent Full Time Opportunity Level 6 - $122,693.21 per annum (including $20,000 Port Hedland Allowance) + Housing Assistance The Town Port Hedland is a dynamic, diverse town in Western Australia's beautiful Northwest that enjoys a relaxed lifestyle. We are proud of our stunning landscapes, Aboriginal heritage, vibrant multicultural community and our significant resources industry. At the Town of Port Hedland, let your career take-off as you tackle challenges unique to the region, collaborate with a range of people from all walks of life and become part of a vibrant team that is making real change in the Pilbara. The Role The Town of Port Hedland is seeking an individual who is passionate about tourism for the Coordinator Visitor Services role, reporting to the Principal Economic Development & Tourism. From 1 November 2026, the Port Hedland Visitor Centre will transition from third‑party management to management by the Town. The Coordinator Visitor Services is responsible for leading this transition, ensuring a seamless and effective changeover and integration into the Town's existing operations. Following the transition, the Coordinator Visitor Services will then oversee the operations of the Port Hedland Visitor Centre and the delivery of high‑quality, engaging visitor information services that promote local attractions, enhance the visitor experience and support regional tourism development. We're looking for someone with: Demonstrated experience in a similar role in either the local government, tourism industry, retail industry or other related industry, or substantial experience in a supervisory role requiring a high level of contact with the public. Demonstrated project management skills, including the ability to work autonomously within a team environment. Sound leadership skills and demonstrated experience in a supervisory role sufficient to be able to provide leadership and effective day‑to‑day management to a small team. Understanding of the principles of facility management and tourism and sound knowledge of relevant tourism organisations and government agencies. Verbal and written communication skills. Organisational, time management, problem‑solving and analytical skills. Proven capacity to produce high‑level work and attention to detail. Conflict resolution and complaint‑handling skills. Proficient computer skills including Microsoft Office applications. Work Related Requirements The preferred applicant will be required to undergo a pre‑employment medical, including drug and alcohol assessment to be considered for the role, as well as possess: National Police Clearance Current 'C' class driver's license Rights to work in Australia Employee Benefits In addition to the salary our employees enjoy a range of benefits which may include: Town of Port Hedland Housing & Utilities Support: Housing and utilities assistance, easing the burden of rent and utility expenses. Generous Annual Leave: Enjoy 6 weeks annual leave, complemented with 17.5% leave loading plus an additional 2 public holidays a year. Relocation Assistance: Receive up to $10,000 in relocation assistance. Superannuation: 12% Superannuation, with a co‑contribution scheme of up to 14%. Wellness program: Enjoy perks like free gym membership and access to pool facilities. Training & Development: We're committed to your career growth Salary packaging: Save on costs with our flexible salary packaging options, from assisting with the price of rent of leasing a new vehicle through a novated lease. Plus much more How to Apply Applicants are encouraged to apply online. If you are unable to apply online, please forward your application documents to Human Resources, Attention "Confidential Advertised Vacancy" either by: Post: PO Box 41, Port Hedland WA 6721 Hand: Civic Centre, McGregor Street, Port Hedland WA 6721 Applicants are advised to write a cover letter of no more than two (2) pages outlining how your skills, capabilities and experience will contribute to their success in this position. Applicants who do not attach a cover letter may not be considered in the first round of shortlisting. It is the responsibility of the applicant to ensure their application is received in full prior to the closing date and time. Suitable applicants may be considered for appointment to similar vacancies during the six‑month period following the conclusion of this recruitment process. For further information about this position please contact our recruitment team via .au The Town reserves the right to commence shortlisting and/or close the vacancy prior to the advertised closing date. Applications close 11.30pm on Wednesday 17th December 2025 The Town of Port Hedland is committed to eliminating all forms of discrimination. We embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds and people living with disabilities. #J-18808-Ljbffr