Service Mechanic

Join to apply for the Service Mechanic role at Otis Elevator Co. Date Posted: Country: Australia Location: LOC7038 : 9 & 13/4 Bronti Street, Mascot NSW 2020, Australia About You We are looking for Service Technicians based in Mascot, NSW . In this role, you will work closely with other installers, electricians, adjusters, trade assistants, field engineers, and construction coordinators. These roles report to the Service Manager. Benefits Competitive package per the EBA Permanent role Join a company focused on safety, quality, and ethics Excellent learning opportunities and career growth Key Responsibilities Performs Service and Maintenance work in accordance with relevant job procedures, technical articles, and operations manuals. Attend lift and escalator breakdowns and perform repairs and control modifications on lifts and escalators, including re‑roping, hoisting, and rigging. Identify process improvement opportunities and help facilitate continuous improvement to meet customer needs. Electrical and mechanical training to apprentices and subcontractors. Perform upgrades and repair work in accordance with all relevant Codes, including SAA Lift Code AS1735, and in accordance with the relevant Award and/or Enterprise Bargaining Agreement. Liaise with customers and submit leads using Otis‑provided applications. Standby and provide after‑call‑back coverage. Key Working Relationships - Internal and External Works closely with the Field Engineers, Service Mechanics, and Branch and Operations Managers. Liaises with functional management at other Otis entities and headquarters. Represents the Company's relationships with major customers, suppliers, and the public. Sales Team: Sales Account Representatives, Managers, and Coordinators (where relevant). External stakeholders include Customers, Building Owners, Managers, Independent and Government Agencies, Unions, Consultants, and Suppliers. What You Will Need to Be Successful Have Electrical and/or Fitter qualifications relevant to the role and lift apprenticeship or other industry‑accredited training program (desirable). Minimum two (2) to five (5) years’ experience within the Lift Industry. Extensive Electrical and Mechanical knowledge across large equipment and the ability to perform knowledge transfer. Ability to work at heights and hold a valid driver's license. Demonstrated fault‑finding and problem‑solving skills. Strong English language skills, both verbal and written. Intermediate knowledge and experience using technology, including mobile communications, applications, and other computer‑based systems (Word, Excel, Email, Internet). Highly organized, structured, and able to handle multiple tasks and competing priorities. Has attention to detail and is results‑driven. Apply today to join us and build what’s next We provide opportunities, training, and resources to build leadership and capabilities in Sales, Field, Engineering and Major Projects. Our Employee Scholar Program sponsors colleagues to pursue degrees or certification programs. We are guided by our values of safety, ethics, and quality. Learn more about environmental, social and governance at Otis. Become a part of the Otis team and help us #Buildwhatsnext Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Management and Manufacturing Industries Consumer Services #J-18808-Ljbffr