Support Worker

Job Description Are you a lifestyle or senior support worker who seeks to work for an organisation that lives true to its values? We have the best opportunity waiting for you.... What this position is about : The position we have available at Nelson Bay, Newcastle NSW involves working alongside a team of support workers who are caring and go that extra mile. The participant you will be working with has complex needs and associated challenges. Overall, this position is very rewarding and has great hours available. We are seeking enthusiastic individuals who have been in the industry for a while. Our participant has 24 / 7 care needs and as such we have shifts that reflect that - AM, PM and night. In total shifts could be 8 hrs in length. Given the location, we are seeking workers who live within the Nelson Bay / Anna Bay / Newcastle areas. If you are open to travelling and you don't live in the area, then we are keen to hear from you too. If you are looking from interstate or looking to make a lifestyle change and move to the region, then we have other positions available as well. OYSTER CARE is in the business of providing services and support to people with disabilities. Our aim is to assist our participants in the pursuit of their life choices, either in their own home or the community, to enable greater quality of life experiences. Our services include in-home assistance, accommodation support, and everyday life skills development, on a one-to-one basis and through group support options. Role and Responsibilities You will be working closely with our participants, other service providers, stakeholders, managers and support workers to ensure effective and timely supports are provided to meet client needs in line with their NDIS packages, policies and procedures. Assisting in developing and implementing client-specific programs to help individuals build strong social skills and encourage independence where possible Providing support based on a person-centred approach, supporting inclusion and participation Providing support to assist clients with daily life tasks as well as community participation Working effectively both in a team and with different client ratios Building and maintaining positive relationships with stakeholders Being available to work a variety of shift types, including early morning, afternoon, evening, weekends, sleepovers and active nights Creating and complying to an Individual Support Plan Complying with all recording requirements, including but not limited to - recording medication, administration, completing incident reports, completing participant progress notes, updating participant support plans Attending and participating in scheduled supervision meetings with all stakeholders Ensuring own hours worked are accurately recorded and reflect actual hours worked Taking reasonable care for your own health and safety and for that of others in the workplace by working in accordance with legislative requirements Adhering to all policies, procedures and NDIS guidelines and regulations Managing and de‑escalating participants’ behaviours of concern All other duties as directed by Management Key Areas of Work Resource Allocation : Ensure smooth day‑to‑day operations, optimizing resource allocation, and maintaining compliance with NDIS regulations and funding requirements. Quality Assurance : Implement and monitor quality to continually improve service delivery and participant outcomes. In addition, identifying areas for improvement and implement strategies to enhance service quality and client satisfaction. Collaboration : Collaborate with the support staff and junior support workers fostering a positive and collaborative team culture. Mentor and develop team members to deliver exceptional support services. Strategic Planning : Develop and execute strategic plans to drive business growth and expand our service offerings. Stakeholder Engagement : Build and maintain strong relationships with NDIS participants, their families, and external stakeholders to ensure their needs are met and exceeded. Compliance : Stay updated and ensure compliance with NDIS guidelines, policies, and regulations. Requirements Experience : Proven experience in a management role within the disability support services sector and a comprehensive understanding of NDIS policies and procedures. Leadership Skills : Exceptional leadership abilities, with a focus on motivating and inspiring teams to achieve their best. Innovation : A forward‑thinking mindset with the ability to identify and implement innovative solutions to enhance service delivery. Communication : Strong interpersonal and communication skills to engage effectively with participants, families, and stakeholders. Qualifications : Relevant qualifications in disability services, management, or a related field. Employer Questions Which of the following statements best describes your right to work in Australia? Which of the following statements best describes your Covid-19 vaccination status? How many years experience do you have as an NDIS Support Worker? Do you have a current NDIS Worker Screening Check? Do you have a current First Aid and CPR accreditation? Do you have a current Australian driver's licence? Do you have a current Working With Children (WWC) Check? Do you have a certificate III in Individual Support? Experience with mental health, aged care, community and disability care. Willing to provide personal care to both male and female participants. Experience supporting participants using aids such as wheelchairs, walking frames or hoists or a willingness to learn. Experience supporting Participants with daily living skills, food preparation and housekeeping. Own and willing to use a comprehensively insured vehicle as part of a service – this includes transporting participants. Covid-19 Vaccinated and willing to have further vaccinations as directed by health authorities. Must be willing to travel around the Hunter Region; Nelson Bay, Newcastle NSW and surrounding areas. Licence / Certification NSW / International Driver’s Licence. NDIS Orientation Certificate. New Worker NDIS Induction Module Certificate. COVID-19 Training. Must be vaccinated for Covid-19. Pay is based on the SCHADS Award (Social, Community, Home Care & Disability Services Industry Award). If you meet the above requirements and feel you are the person we’re looking for, we would love to hear from you Please attach an up-to-date copy of your resume and a cover letter addressing the position requirements. We welcome candidates from all backgrounds and value diversity and inclusion in our workplace. We encourage all applicants, including Aboriginal and Torres Strait Islander people, people with disability, LGBTIQ and culturally diverse communities to join PHM Health. Ability to Commute / Relocate Newcastle Hunter, Nelson Bay NSW : Reliably commute or planning to relocate before starting work (Preferred) Application Question(s) Do you have access to a vehicle with 4 doors? Have you had Covid-19 vaccination? Experience Mental Health Support Worker : 1 year (Preferred) NSW or International Driver Licence (Preferred) Work Authorisation Australia (Preferred) Shift Availability Day Shift (Preferred) Night Shift (Preferred) Willingness to Travel 100% (Preferred) Job Types Full-time, Part-time, Permanent, Casual, Temp to perm Schedule Afternoon shift Day shift Evening Morning shiftShift work Additional Licence / Certification First Aid Certification (Preferred) Working with Children Check (Preferred) NDIS Worker Screening Check (Preferred) National Police Certificate (Preferred) Driver Licence (Preferred) Work Location In person #J-18808-Ljbffr