Microsoft D365 Support Engineer

Vor 7 Tagen

City of Melbourne, Österreich Avanade Vollzeit

Overview Join to apply for the Microsoft D365 Support Engineer role at Avanade. Avanade is growing, and we seek passionate and driven technology professionals to join our Managed Services team delivering continuous value to our clients’ businesses. You will be a skilled and proactive Support Engineer with expertise in Microsoft Dynamics 365 Customer Service and Dynamics 365 Contact Center, Power Platform and Power Automate to support enterprise scale solutions in public, hybrid, and secure cloud environments. You will work closely with customers to provide a high-touch managed services partnership model and ensure a great customer experience. As a Dynamics 365 Customer Service & Contact Center Managed Services support engineer, you will provide ongoing operational oversight, proactively enhance Dynamics 365 capabilities, streamline workflows using the Power Platform, and deliver expert guidance on best-practice service operations. You will troubleshoot issues, manage configurations, improve automation with Power Automate, and ensure solutions evolve to meet clients’ changing business needs. You will collaborate with cross-functional teams to deliver reliable, high-quality managed services across medium to large enterprises. Responsibilities Provide L2/3 expert operational support and guidance across Dynamics 365 Customer Service, Dynamics 365 Contact Center, and the Power Platform within a managed services environment. Work with delivery teams while independently owning day-to-day platform operations and client interactions. Operate, refine, and optimize Dynamics 365 configurations, unified routing, case management, and contact center capabilities to maximize performance and user productivity. Maintain and enhance Power Platform components — including Power Automate flows, Power Apps, and integrations — ensuring reliability and alignment with best practices. Support ongoing business process improvements, service optimization initiatives, and lifecycle management across Dynamics and Power Platform solutions. Take ownership of managed application services, continuously driving service quality and delivering exceptional client experiences. Proactively identify system issues, trends, automation opportunities, and enhancement areas, implementing improvements to strengthen platform efficiency and operational excellence. Communicate effectively to technical and non-technical stakeholders, both verbally and in writing. Qualifications Experience with Microsoft Dynamics 365 Customer Service and Dynamics 365 Contact Center. Experience with Power Platform components, including Power Automate, Power Apps, and integrations. Strong communication skills with the ability to interact with technical and non-technical stakeholders. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr

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