Customer Migration Lead
vor 2 Wochen
Join to apply for the Customer Migration Lead role at EnergyAustralia About The Role (24 Month FTC) As the Customer Migration Lead, you’ll play a critical role in transitioning customer records from legacy systems to our strategic platform. You’ll assess, categorise, and sequence migrations to ensure compliance with regulatory requirements while minimising disruption for customers and the retail business. You’ll also lead the development of clear, compliant communications throughout the entire migration journey—keeping EnergyAustralia customers informed and confident about their future state. Key Responsibilities Define the end‑to‑end customer record migration strategy aligned to customer experience, business objectives, technical and commercial commitments. Create and maintain prioritisation and sequencing model. Produce customer migration plans. Produce options analysis and trade‑off papers. Identify high‑risk customers and design appropriate migration mitigation plans. Govern the transition of customer records to future state solutions, ensuring regulatory & compliance obligations are met. Produce and present executive summaries, migration heat maps and escalation material for leadership and major stakeholders. Support retrospectives, taking ownership of relevant lessons learned and evolving the sequencing model to streamline and accelerate future migrations. Ensure timely and effective customer communications in alignment with EnergyAustralia’s compliance obligations. Qualifications and Skills 8+ years’ experience in data & customer platform migration roles. Background in the retail energy sector and large enterprise environments, with understanding of market share drivers and compliance. Extensive analytical and planning skills with high level of attention to detail. Excellent communication, facilitation, and stakeholder management skills. Customer‑first mindset with a focus on adoption, risk management, satisfaction, and long‑term value realisation. Sound understanding of the Australian Energy Market Operator (AEMO) and its role in the National Electricity and Gas Markets. About Us Globally, energy markets are in transition to a net zero future and the entities within these markets are transforming their underlying business models to ensure that they stay relevant, sustainable and profitable. As one of Australia’s largest energy providers, we are proud of our purpose to lead and accelerate the clean energy transformation for all. Our ability to deliver on this Purpose will be dependent on our people. Why Us? Employee discount on electricity and gas, discounts on major brands and products. Excellent company culture, down‑to‑earth and friendly organisation—be authentic, bring your whole self to work. 2 paid recharge days. State‑of‑the‑art Melbourne office, stunning views only 3‑4 minute walk from Southern Cross station. Onsite Tech Bar. How to Apply If you share our passion for a clean energy future for all and want to join us #Doing, not just dreaming, then click the “Apply” button. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Other Industries Utilities #J-18808-Ljbffr
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Migration Team Leader
Vor 6 Tagen
City of Brisbane, Österreich Ehelp Education & Migration VollzeitCompany Description Ehelp Education & Migration, established in 2015, is a leading consultancy firm specializing in education and migration services. With over a decade of experience, Ehelp assists students and professionals in pursuing quality education and career opportunities abroad. The company provides personalized education consulting, expert migration...
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Customer Migration Lead
vor 2 Wochen
City of Melbourne, Österreich EnergyAustralia VollzeitA major Australian energy provider is seeking a Customer Migration Lead to ensure effective transition of customer records to a new strategic platform. This role involves developing compliance plans, managing communications, and overseeing risk mitigation in customer migrations. Ideal candidates will have extensive experience in data migration within the...
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Registered Migration Agent
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City of Brisbane, Österreich Ehelp Education & Migration VollzeitCompany Description Ehelp Education & Migration, established in 2015, is a trusted education and migration consultancy guiding individuals to achieve their educational and professional aspirations globally. With over a decade of experience, the company specializes in personalized education consulting, assisting students in selecting the right academic...
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Migration Team Leader: Lead Complex Cases
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City of Brisbane, Österreich Ehelp Education & Migration VollzeitA leading consultancy firm located in Brisbane is seeking a Migration Team Leader to oversee a team ensuring effective migration services delivery. The ideal candidate will have a Bachelor's degree in Business Administration or a relevant field, alongside strong skills in team management and IT support. Responsibilities include managing case complexities and...
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Senior Migration Programs Lead — Customer Success
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Data Migration Lead
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Data Migration Lead
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City of Melbourne, Österreich Talent VollzeitThe Role As the Data Migration Lead, you will take ownership of the design, planning, and execution of the SAP SuccessFactors data migration approach. Key Responsibilities Lead the development of the SAP SuccessFactors Data Migration Strategy Provide data management frameworks, tools, and processes to underpin high‑quality migration outcomes Define and...
