Sr. Network Support Specialist
Vor 2 Tagen
Sr. Network Support Specialist (Customer Support) Job ID: | Amazon Commercial Services Pty Ltd At eero we pride ourselves on providing every customer a world‑class experience. Our mission is to make technology in homes and businesses just work – through fast, reliable, secure connectivity. Fixing connectivity in the home is just the start. We’re building small‑business solutions and smart‑home infrastructure by designing our own hardware, enabling it with powerful software, and tying everything together in the cloud. We are seeking a Sr. Network Support Specialist to provide exceptional customer support (via phone, email, and chat) on wireless networks enabled by eero devices. You should be comfortable working in a technical support environment, curious to learn about eero support processes and tools, committed to doing the best for your team, and intrinsically driven to help customers. Knowledge of computer networking, Wi‑Fi, and telecommunications is advantageous but not essential. We provide comprehensive training on all technical aspects of the role, including Wi‑Fi fundamentals, networking concepts, and eero‑specific tools. This role will be working out of our office in Sydney, Australia, providing an opportunity to work with an amazing team of intelligent, motivated, and supportive colleagues and be part of a growing global company that offers a range of career opportunities. Key Job Responsibilities Provide advanced technical support to customers and Tier 1 colleagues via phone, email, or chat Configure network devices, including routers, switches, firewalls, and wireless access points Troubleshoot complex network issues such as routing, switching, and firewall problems, as well as the devices connected to them Thoroughly document all support interactions and their resolutions Identify and escalates complex issues to higher‑tier support teams Provide guidance, mentoring, and on‑the‑job training to help junior team members continuously learn and improve A Day in the Life As a Sr. Network Support Specialist you will serve as the escalation point of contact for customers and Tier 1 Network Support Specialists, seeking resolutions for technical and account‑related inquiries that require in‑depth problem solving and may be time‑sensitive. You will work directly with CS Engineering teams when issues are large, critical, or complex. Basic Qualifications 2+ years of technical work with computer systems and technology components Experience handling customers and conflict resolution with a focus on quality for customer experience Experience in MS Office, with an emphasis on Excel Experience in web technologies and the internet Experience taking ownership and driving resolution on escalated customer issues Preferred Qualifications Knowledge of database, data warehouse, or data lake solutions Experience in SQL or other relational databases Experience handling customer escalations Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr
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Sr. Network Support Specialist
Vor 2 Tagen
Council of the City of Sydney, Österreich Amazon VollzeitSr. Network Support Specialist (Customer Support) Job ID: | Amazon Commercial Services Pty Ltd At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work – through fast, reliable, secure connectivity. Fixing connectivity in the home is, however, just the start....
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Sr. Network Support Specialist
Vor 2 Tagen
Council of the City of Sydney, Österreich Amazon VollzeitSr. Network Support Specialist (Customer Support) At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable, secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small...
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Sr. Network Support Specialist
Vor 2 Tagen
Council of the City of Sydney, Österreich Amazon VollzeitSr. Network Support Specialist (Customer Support) Job ID: | Amazon Commercial Services Pty Ltd At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable, secure connectivity. Fixing connectivity in the home is, however, just the start. We're...
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Sr. Network Support Specialist
Vor 2 Tagen
Council of the City of Sydney, Österreich Amazon Jobs VollzeitAt eero we pride ourselves in providing every customer a world‑class experience. Our mission is to make technology in homes and businesses just work — through fast, reliable, secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes, by designing...
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Sr. Network Support Specialist
vor 1 Woche
Sydney, Österreich Amazon VollzeitSr. Network Support Specialist (Customer Support) At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable, secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small...
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Sr. Customer Service Executive
vor 5 Stunden
Council of the City of Sydney, Österreich Tata Communications VollzeitSr. Customer Service Executive - Network Operations & Support Join to apply for the Sr. Customer Service Executive - Network Operations & Support role at Tata Communications. About The Company Tata Communications Redefines Connectivity with Innovation and Intelligence, driving the next level of intelligence powered by Cloud, Mobility, Internet of Things,...
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Council of the City of Sydney, Österreich Amazon VollzeitA leading technology company in Sydney seeks a Sr. Network Support Specialist to deliver exceptional customer support for wireless networks. The ideal candidate will have over 2 years of technical work experience and a strong focus on customer satisfaction. Responsibilities include advanced troubleshooting, mentoring junior staff, and providing insights into...
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Senior Network Support Specialist
Vor 2 Tagen
Council of the City of Sydney, Österreich Amazon Jobs VollzeitA leading technology company is seeking a Sr. Network Support Specialist in Sydney. The role involves providing advanced technical support to customers, configuring network devices, and troubleshooting complex network issues. Candidates should have over 2 years of technical experience, strong customer service skills, and a background in networking knowledge....
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Senior Network Support Specialist
Vor 2 Tagen
Council of the City of Sydney, Österreich Amazon VollzeitA leading technology company located in Sydney is seeking a Sr. Network Support Specialist. This role involves providing advanced customer support on wireless networks utilizing eero devices. Candidates should have at least 2 years of technical experience, with skills in conflict resolution and technical support. The position requires proficiency in MS...
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Council of the City of Sydney, Österreich Amazon VollzeitA leading tech company in Sydney seeks a Sr. Network Support Specialist to provide advanced technical support for wireless networks. This role requires a minimum of 2 years in customer support, with a focus on technical troubleshooting. Candidates will benefit from extensive training and have opportunities for professional growth. Join a dedicated team...
