Aviation Customer Support Representative

vor 19 Stunden

CanterburyBankstown Council, Österreich AEROCONTACT Vollzeit

Aviation Customer Support Representative (H/F) - SAFRAN HELICOPTER ENGINES AUSTRALIA PTY LTD Descriptif mission As an Aviation Customer Support Representative, you’ll deliver exceptional service to Safran Helicopter Engines Australia’s customers across our zoned area. You’ll support the sales and logistics of spare parts, tooling, and accessories while ensuring every customer receives a seamless, high-quality experience. Your key responsibilities will include: Managing quotations, negotiations, despatch, and invoicing for spare parts, tooling, and accessories. Coordinating repairs, standard exchanges, and tooling rentals in collaboration with the Maintenance Centre. Arranging the supply of spare parts and accessories for support contracts. Liaising with customers and suppliers to provide updates, order tracking and forecasts. Tracking and following up customer-owned equipment under repair. Supporting Aircraft on Ground (AOG) requests, including on-call rotation. Preparing customer quotations and sales orders for engines and modules. What You’ll Bring We are looking for a motivated and detail-oriented professional with strong communication and customer relationship skills. If you’re experienced in aviation, spare parts, or a fast-paced technical environment, we’d love to hear from you. Qualifications and Experience: Minimum 3 years’ experience in customer service or administration, ideally in commercial aviation. Previous experience in the spare parts or logistics industry. Understanding of aviation quality systems and airworthiness standards. Experience working within contractual obligations (advantageous). Strong administrative and organisational skills, with the ability to manage multiple priorities. Customer-focused and proactive, with a commitment to delivering outstanding service. Highly organised and detail-oriented, with a logical, methodical approach. Strong interpersonal skills and the ability to build effective relationships locally and globally. A collaborative team player who takes initiative and follows through to resolution. A problem solver who stays persistent until the customer’s needs are met. Adaptable, enthusiastic, and committed to continuous improvement and professional growth. Why Join Safran? A collaborative, high-performance culture. Opportunities for growth and leadership development. Commitment to innovation and continuous improvement. Diverse and inclusive workplace where your ideas matter. Diverse range of benefits that support employees across many aspects of life. How to Apply Submit your cover letter and CV quoting reference number ACSR1125 via our careers page which is best viewed on desktop. For assistance contact Jessica on 6***. SAFRAN is proud to be an equal opportunity employer. We value the skills, experience, and personal qualities of all our people and select candidates based on merit. We do not discriminate on the basis of age, gender, gender identity, sexual orientation, race, ethnicity, nationality, religion, disability, or any other characteristic protected by law. Applicants must have the legal right to work in Australia. Final candidates will be required to complete a national police check. NOTE: Be careful - don’t provide your bank or credit card details when applying for jobs. Don’t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr

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