Regional Aftersales Manager

Geely is a global leader in smart electric vehicles and automotive innovation. Own iconic brands like Geely Auto, Zeekr, Volvo, Polestar, Lotus, and hold a 17% stake in Aston Martin. With $100B+ assets and 140,000+ employees worldwide. 30,000+ engineers & designers across China, Sweden, the UK, the U.S., and Germany. 4,000+ sales/service locations worldwide. Fortune Global 500 company for 13 consecutive years. Pioneering AI-driven automotive solutions with one of the largest cloud computing centers (1.02 Exaflops/sec). Geely’s Geespace launched 20 satellites to enable safe autonomous driving. World-class digitalisation and AI-driven manufacturing. Mission & Vision: A Sustainable Future, A Better World Core Value: Truth‑seeking & practical, hardworking & enterprising, collaborative & innovative About the Role Geely Auto Australia are looking for an experienced Regional Service Manager – Southern region to join our growing team. This is a newly created position based at the Melbourne site in Truganina. This role would suit an enthusiastic, experienced Aftersales professional with a genuine interest in supporting dealership operations and customers. A strong focus on collaborating with our growing dealer network is important and supporting them towards achieving their aftersales growth and customer satisfaction goals. Key Responsibilities Conduct regular on‑site dealer visits to assess, track and improve dealership performance in line with Geely’s standards, goals and targets to deliver premium customer experiences. Complete dealer visit reporting allowing for informed decision‑making and improved compliance and brand reputation. Managing and motivating Dealership aftersales teams to collaborate in achieving the aftersales business outcomes of Geely Auto Australia. The implementation of strategies that improve aftersales financial outcomes, while best balancing dealer, and customer satisfaction. Supporting Parts operations through 3PL engagement across the Dealer network. Management of Dealer parts & service performance targets, obsolescence, trade business and monitoring inventory levels. Enabling of Geely systems and processes training to dealers aligned to the policies as set by the factory and Geely Auto Australia. Supporting customer relations through the prompt resolution of customer complaints and special incidents at a regional level. Monitor and maintain standards adherence and policy compliance across the dealer network. Provide technical and warranty support to dealers, ensuring timely resolution of complex service cases and accurate warranty claim management in compliance with Geely Auto Australia policies. Monitor and analyse key aftersales KPIs (e.g., CSI, first‑time fix rate, warranty cost, parts supply rate) to identify improvement opportunities and implement action plans with dealers. Support dealer capability building through service advisor coaching, technician certification programs, and reinforcement of Workplace Health & Safety (WHS) compliance across service operations. Report regional market insights, including competitor aftersales practices and customer trends, to inform Geely Auto Australia’s strategy and continuous improvement initiatives. Active stakeholder engagement with Geely’s aftersales and regional management teams to achieve common goals. Other ad‑hoc duties required to support the Aftersales and parts warehouse operations. Previous experience as a regional aftersales manager or in dealer management. Familiarisation with Parts & Service operational key functions and performance requirements. Strong skills in business management, problem‑solving and analytical thinking. Willingness to travel to all regions and the Sydney head office as required. Demonstrated the ability to uphold the company’s aftersales standards and brand image. Expertise in; multi‑tiered relationship management with dealers. Excellent written and verbal communication skills. Ability to effectively multitask priorities, organise workload, and work autonomously. A friendly and positive attitude towards dealers, customers, co‑workers and business partners. Proficiency in English (both written and spoken) is essential; Mandarin language skills would be beneficial. Applicants must have full working rights in Australia. Visa sponsorship is not available for this role. Current Australian Drivers licence. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Customer Service Industries Wholesale Motor Vehicles and Parts and Motor Vehicle Parts Manufacturing #J-18808-Ljbffr