Senior Business Analyst
vor 1 Woche
We are looking for an experienced and analytical Business Analyst to support the implementation and continuous improvement of IT Operational and Service Management processes. A key focus of this role is applying knowledge of Service Integration and Management (SIAM) principles to ensure cohesive service delivery across multiple internal and external service providers. Working at the intersection of business and technology, you will engage stakeholders, gather and refine requirements, and translate these into effective solutions that align with ITSM and SIAM best practices. This is an exciting opportunity to help shape and optimise service delivery in a complex, multi-supplier environment. 1 x 6 month opportunity and 1 x 12 month opportunity are available. Key Responsibilities Engage with stakeholders to gather, refine, and document requirements using interviews, workshops, workflow analysis, and more Conduct business process reviews and identify opportunities for improvement or automation Evaluate proposed system solutions with developers to ensure alignment with business and service expectations Prepare and execute test plans and scripts, working closely with the Test Manager to ensure quality delivery Document business requirements, process flows, user stories, and system specifications Collaborate with subject matter experts to ensure solution design supports SIAM-aligned service integration Analyse data relationships, service dependencies, and communication flows across multiple service providers Recommend and assess new systems or features to improve multi-vendor service outcomes Support the design and optimisation of end-to-end service delivery models under SIAM governance Develop comprehensive documentation, user guides, and training materials Contribute to the evaluation and implementation of new tools and technologies Provide accurate and timely reporting to management and project stakeholders Skills & Experience Required 5+ years’ experience as a Business Analyst within IT Operations or Service Delivery Proven experience in Service Integration and Management (SIAM) environments Strong understanding of multi-supplier service management models, service boundaries, and interface points Experience working with service management frameworks such as ITIL and SIAM Ability to document and analyse end-to-end services, identifying integration points and process gaps Skilled in functional business analysis, including requirements elicitation and process automation Excellent communication skills with experience facilitating workshops and stakeholder discussions Demonstrated ability to bridge business needs and technical solutions Experience with ITSM tools, data modelling, and system testing Proficiency in Microsoft Office Suite (including Excel, Visio, PowerPoint) Experience in developing reports and dashboards for operational and service performance tracking Strong organisational skills and the ability to manage changing priorities AGSVA Baseline Security Clearance (mandatory) Exposure to project methodologies and tools such as PRINCE2, Agile, or PMBOK Desirable Skills Understanding of SIAM roles and responsibilities, such as Service Integrator, Service Provider, and Retained Organisation Familiarity with governance structures, performance monitoring, and cross-provider collaboration models Experience working in or with federated IT environments or large government / shared services organisations Exposure to service catalogue development, service level management, and contractual interface requirements #J-18808-Ljbffr
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Senior Business Analyst
vor 2 Wochen
Canberra, Österreich Strategic Partners Australia Vollzeit2 days ago Be among the first 25 applicants Direct message the job poster from Strategic Partners Australia One of our Federal government clients is seeking to engage Senior Business Analyst. Role: Senior Business Analyst Location of work: Canberra Length of contract: 12 Months Security Clearance: Australian Citizen with Baseline security clearance Overview:...
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Senior Business Analysts
vor 2 Wochen
Canberra, Österreich IT Alliance Australia VollzeitOne of our Federal Government clients is looking for Senior Business Analysts in Canberra . Overview One of our Federal Government clients is looking for Senior Business Analysts in Canberra. Responsibilities / Skills Demonstrated experience in planning and driving scope, requirements definition and prioritisation activities for large, complex initiatives....
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Senior Business Analyst
vor 1 Woche
Canberra, Österreich Quality People VollzeitOverview Our client URGENTLY requires a Senior Business Analyst for a 6 months + Contract in QLD/ACT. The Senior Business Analyst will undertake research, discovery and analysis of business requirements, to scope, design and implement an online Program and Project Management and Reporting Tool (PPMRT). Responsibilities Conduct a thorough review of current...
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Senior Business Analyst
vor 2 Wochen
Canberra, Österreich IT Alliance Australia VollzeitOne of our Federal Government clients is looking for a Senior Business Analyst in Canberra . Skills/Experience: 5 years delivering business analyst services for government programs and projects (federal or state). Demonstrated experience in technical writing, producing high-quality documents including requirements, guidelines, process maps, and procedures....
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Senior Business Analyst
vor 1 Woche
Canberra, Österreich Talent VollzeitTalent Canberra, Australian Capital Territory, Australia Senior Business Analyst Our client is seeking to bring on-board a Senior Business Analyst to support the uplift of their current Data Warehouse, Reporting, and Business Intelligence capabilities. This role sits within the Database Management and Dynamics Section (DBM) , responsible for planning,...
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Senior Business Analyst
vor 2 Wochen
Canberra, Österreich Bright Horizons Family Solutions VollzeitClassification: ANU Officer 8 (IT)Salary package: $118,399 - $126,607 per annum, plus 17% superannuationTerms: Full time, Fixed term (up to 2 years) Position overview The Finance & Business Services Division at the Australian National University is seeking an experienced, energetic, and motivated individual to join the Financial Systems and Transformation...
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Senior Business Analyst
vor 4 Wochen
Canberra, Österreich Canonical Solutions VollzeitCanonical Solutions specialises in Data Management, electronic message exchange and business intelligence. Fun small company with lots of opportunity There is an opportunity to fill a Senior Business Analyst position. The ideal candidate will have a strong working ethic and show that they can take ownership of work, lead from the front and demonstrate high...
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Senior Business Analyst
vor 4 Wochen
Canberra, Österreich Really Awesome People VollzeitSenior Business Analyst – Federal Government | Hybrid (ACT or QLD) Canberra / Brisbane | Hybrid 2–3 days onsite | Initial 6-month contract + extension | Baseline Clearance (required or able to obtain) Really Awesome People (RAP), a trusted supplier of ICT professionals to the Australian Public Sector is partnering with the Department of Infrastructure,...
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Senior Business Analysts
vor 4 Wochen
Canberra, Österreich NEC Australia VollzeitSenior Business Analyst – Contract – NEC Australia We are seeking a strategic and experienced Senior Business Analyst to lead the discovery and requirements definition for transitioning from a traditional sole-sourced managed service environment to a Service Integration and Management (SIAM)-based Multi-Vendor Environment (MVE). This role is pivotal in...
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Senior Business Analyst
vor 1 Woche
Canberra, Österreich CareCone Group VollzeitSenior Business Analyst We are looking for an Senior Business Analyst for one of our Federal Clients based in Canberra and Queensland . Conducts advanced modelling activities for significant change programmes and across multiple business functions. Has in-depth knowledge of organisation-specific techniques. Plans own modelling activities, selecting...
