Service Advisor

About CMV Truck and Bus CMV Truck & Bus are the Victorian dealer for Volvo Group Australia (Mack, Volvo and UD Trucks) and have over 500 employees with 8 main dealerships across Victoria. We sell trucks and buses and provide service and parts for our complete range as the authorized dealer network. CMV Truck and Bus is a subsidiary of the CMV family-owned group of companies and are proud to be a privately owned Australian based company, with over 91 years of operation and experience. We have over 2,100 staff nationally and continue to grow, promoting from within and working with some of the best in the business. About the role As a Service Advisor at CMV Truck and Bus Albury/Wodonga, you play a vital role in representing the brand and guiding customers through their service journey, from booking to completion. Your focus on delivering exceptional customer service ensures a smooth, professional, and personalised experience that builds loyalty and trust. You’ll use your skills and knowledge to accurately assess customer needs, communicate clearly with the workshop, and manage expectations around timelines and costs. This front-line position requires collaboration with Technicians, Parts teams, and Service managers, while upholding CMV’s expectations of excellence in every interaction. This is a full-time position working Monday – Friday with a Saturday roster. Main Responsibilities Warmly greet and assist customers in person and over the phone, accurately identifying their vehicle service needs. Document customer concerns thoroughly and clearly via repair orders, defining the exact scope and nature of the work required. Schedule service appointments that balance customer convenience with workshop capacity and availability. Provide clear and transparent explanations of estimated service times, costs, and payment methods. Coordinate all repair and maintenance services, ensuring customers fully understand any applicable warranty conditions, disclaimers, or required authorisations. Present tailored service offers to customers, promoting additional services, parts, or benefits that enhance their vehicle’s performance and value. Review and verify the accuracy of customer and vehicle information, making corrections where necessary to ensure data integrity. What you will need to succeed Previous experience in a Service Advisor role (Automotive/truck industry experience is preferred) Genuine desire to help others and solve problems A calm, polite, positive and empathetic approach - even under pressure Exceptional Customer Service skills Confidence, initiative, and a strong sense of responsibility Excellent communication and interpersonal skills. Strong organisational skills with the ability to multitask Proficiency with repair order systems and basic computer applications. A proactive, solution-oriented mindset Why Join Us? Above award hourly rates– competitive pay for your skills and experience Exclusive corporate discounts– health and life insurance programs Wellbeing support– CMV Care, EAP access, and annual wellness initiatives Team celebrations– annual dinner-dance, Christmas events, and festive hampers Career growth– opportunities to advance within a respected national group Job security– work with industry-leading brands in a growing business At CMV Truck & Bus, we believe our people are our greatest asset. Our success is highly driven by our core values; Safety First, Can Do, Ask The Question, Do the Right Thing and Mutual Respect. We apply these in equal measures to not only our employees but also our customers and the community. If you have the skills and experience necessary and want to become an important part of our successful team, then please click "Apply" to submit your cover letter and resume. #J-18808-Ljbffr