Fraud Industry and Brand Protection Manager

Some career choices have more impact than others. At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share. As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, free salary continuance insurance, share match equity scheme, enhanced parental pay and leave offering, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships. Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking, Wealth Management and Global Private Banking. The Fraud Industry & Brand Protection Manager reports directly to the Fraud Intelligence Manager within the Fraud team, sitting within the broader FCS (Fraud and Credit Services) team, IWPB Australia. The role is responsible for contributing towards the protection of IWPB (International Wealth and Premier Banking) customers. The role is anticipated to have a key focus on scam prevention, detection and response. This role provides key support to the Fraud Intelligence Manager, working on initiatives across fraud, scams and disruption, fraud technology design and deployment, industry liaison, along with the provision of fraud advice and SME knowledge across the business to a variety of internal stakeholders. Your main responsibilities will include: Play a key role in fraud and scam disruption initiatives relating to new and ongoing typologies Assist in the detection of escalation and disruption of brand abuse and phishing matters Conduct intelligence analysis, using data and analytics working with large and complex data sets, to combat fraud and scams Supporting delivery of streamlined processed to enable immediate brand abuse protection Prepare strategic intelligence reports to provide insights into fraud trends and investigation outcomes Play a key role in leading industry anti-fraud initiatives including fraud intelligence and consortium initiatives Strong stakeholder management and commercial acumen to work closely with all stakeholders including regional and global Fraud counterparts, investigation teams, internal Product managers, customer advocacy and complaints, along with external Fraud technology vendors and industry colleagues. To be successful in this role, you will need: Bachelor’s degree in a Finance and/or business-related field. Relevant experience in fraud management and having delivered fraud enhancements which have realised their goals. Experience delivering fraud tools or capability enhancements, realising benefits. Commercially focussed with experience of contributing to the delivery of impactful strategies within a complex, multi-faceted environment. Excellent communication skills (verbal and writing) as well as developed interpersonal skills, demonstrating the ability to communicate and influence at all levels of an organisation; building engagement and able to present complex information in a structured and balanced manner. Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations. We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged. Learn more about careers at HSBC Australia – Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited. Please note that HSBC will we never communicate to applicants via non HSBC channels such as SMS, WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels. #J-18808-Ljbffr