Service Support Officer

Kernow Environmental Services – Sunshine VIC A permanent, part- time, dynamic role within a Collaborative team Responsible for superior administrative support, customer service and process improvement. Awesome culture and programs Based at Brimbank, Sunshine. Who is Kernow? Kernow has been at the forefront of the environmental health industry in Victoria for more than 28 years. We’re different, because we are a medium sized private company with more than 50 Environmental Health Officers across metro and rural areas. We also have a large immunisation team and support personnel. Our staff have significant expertise and are respected leaders in the field. We have long standing relationships with a number of large and small councils in metro and rural Victoria and provide short term contracting solutions to various other councils within Victoria. But what really sets us apart is our training and People and Culture programs. They really are best practice and our culture is like no other The Role Part of a team of professional and experienced Environmental Health Professionals and Support Staff, you will be based at Brimbank and report to the Team Leader, Environmental Health, Brimbank. You will be working with 2 other Service Support Officers (one full time, one part-time) based at Brimbank. This is a part-time role, 0.4FTE, with flexibility as to how the hours are worked across the week. Core responsibilities Providing a high level of administrative support to enable the efficient and effective delivery of the environmental health portfolio by the Environmental Health Team. Management of the databases owned by the Environmental Health Team. Process improvement and implementation of technological change across the portfolios. Fostering and promoting a culture of strong Stakeholder relationships (internal and external). Creating and promoting an exemplary customer experience. Managing small projects. What do you need from me? To be successful in this role, you will have recent experience as an administrator or office manager with proficiency in the Microsoft Suite of products. You will be professional, detail oriented, efficient and organised. You will have excellent communication skills, and you’ll be happy working both autonomously and collaboratively within a team environment. You’ll be great with people and be able to manage different stakeholders. You will be motivated to develop professionally and embrace new technology. 15+ reasons to Apply We commit to making sure our teams feel valued and appreciated… How do we do this? Great question… here are 15+ answers We provide- A Values led culture; Hybrid working environment with a supportive work culture and flexibility; Team connections using social media and crew app; The regular use of puns and memes; Annual offsite review day; Commitment to Sustainability; We embrace modern technologyreduce the use of paper, and our cars are part of Greenfleet; Mid year company wide events; Diversity and Inclusion; An environment that prioritises mental health with annual Team Wellness Plans and activities that are away from the workplace ( Escape Rooms, Pottery Classes, Smash Rooms, Spa days just to name a few); Positive and supportive leadership from the top down; Development and growth through individualised development plans and the ability to attend extra learning and courses; Independent working – no micro managing. Consultation with staff on issues – you have the ability to challenge the status quo and contribute to new policies and ideas; We just have fun…; and We have great people Sounds good? Apply via Seek before 31 December 2025. To learn more about Kernow, our culture and our people, see #J-18808-Ljbffr