Senior Claims Consultant – Broker

vor 3 Wochen


North Sydney Council, Österreich Hollard Insurance Vollzeit

Play a key role in Hollard’s Broker Claims team 2 permanent roles available, one within Home and one within Motor Hybrid/WFH opportunity alongside a supportive & collaborative team culture About Hollard Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, bicycle and pet, in proud partnership with some of Australia’s biggest consumer brands and broker businesses. As an independent and privately owned company, we believe we can go further together – for our people, customers, communities and partners – through an innovative approach to providing insurance. Our state-of-the-art facilities in North Sydney reflect our commitment to providing innovative workspaces that support hybrid and remote work. About the Role We are seeking two experienced Senior Claims Consultants to join our Broker space. One role sits within our Home team, and the second within our Motor team. These positions are responsible for managing diverse portfolios of complex, sensitive, high risk claims within their respective portfolios. In addition to the day to day management of your claim portfolio, there will also be a strong focus on supporting upskilling and mentoring junior team members to uplift overall capability within the team. These roles are hybrid and open to candidates based in NSW, QLD and VIC. Key Responsibilities include (but not limited to) Manage a portfolio of sensitive claims, reviewing and settling the more complex cases Act as a referral point for claims officers to provide advice and approvals above authority Complaints management, ensuring any complaints are resolved timely and accurately Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out Set reserves and authorise



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