Endpoint Engineering

Endpoint Engineering - Operations Manager Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow. About The Role (your Why) The Endpoint Engineering team assists companies by supporting their environments day to day and recommending best practices. The team designs, builds, supports, and continuously improves end user solutions end to end, enabling our customers to transform their business and modernise their end user experience. The Endpoint Engineering Operations Manager is responsible for leading a team of Endpoint Engineering Specialists within the Intelligent Workspace group to ensure best practice support methodologies are executed, technical experience leveraged and to ensure high levels of customer satisfaction. Our offices are based in Brisbane, Sydney, Melbourne, Canberra, Adelaide and Perth. We encourage flexible working. What You'll Do Provide technical leadership and help drive a high performance culture within the team. Lead automation efforts, driving improvements and efficiencies, and oversee daily operations of the Endpoint Engineering team with minimal supervision from management. Validate and assist in the maintenance of the client's risk and issues registers. Provide governance to all implementations and changes affecting the end user SOE environment and ensure best practice support methodologies are implemented. Assist with and drive the identification and implementation of shift left initiatives. Identify improvements / project revenue opportunities within new accounts and / or contribute to the Service Improvement register for existing clients. Ensure project design principals result in service improvements, efficiencies and / or cost reductions for the customer / Datacom post implementation. What You'll Bring Required Experience: Comprehensive understanding of supporting customers across an outsourced delivery environment. Previous operational management experience within a Managed Services Environment. Excellent understanding of financials surrounding profit and loss. Knowledge of Hardware and Software Vendors support processes, including product lifecycles. Advanced End User management knowledge. Modern and traditional End Point Device Management Solutions (SCCM, Intune, AutoPilot, and other MDM / endpoint management solutions). Microsoft Operating System Configuration & Deployment (Win10- Win11). Collaboration Platforms (Teams for Business, Planner). Exceptional interpersonal skills. Excellent written and verbal communication skills in both a technical and non-technical format. Ability to operate under limited direction. Excellent time management and organizational skills. Excellent delegation skills clearly outlining expectations and accountability. Ability to interface with all levels of management both internal and external. Ability to build a cohesive team and work with large teams. Nice to have: Beginner Level Project Management principles, and / or Project Management. Ability to work with customers to conduct discovery tasks to support project engagements. M365 Stack exposure. Azure Virtual Desktop experience. Apple OS support and project experience. ITIL Certifications. Why Join us at Datacom? Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We maintain a dynamic, agile, small-business feel and focus on culture, people, and professional development. We offer perks such as social events, flexi-hours, remote working, and professional development courses. We provide an inclusive and welcoming workplace. Seniority level: Mid-Senior level Employment type: Full-time #J-18808-Ljbffr