Quality Coordinator

You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact.

This is your opportunity to broaden your experience and perspectives, step out of the confines of a standard project role and expand your scope to work with an interconnected ecosystem of industry professionals.

In this role, you'll:

you will play a critical role in ensuring the quality and consistency of services across our operations. You will lead a small team responsible for identifying and investigating root causes when issues arise, preventing systemic quality issues within our management systems, and ensuring that contractual outcomes are met.

You will also provide specialist quality control capability in advanced or specialist trade/engineering disciplines.

This role involves close collaboration with internal and external stakeholders to monitor trends, ensure compliance, and drive continuous improvement in service delivery.

Role description.

Key Responsibilities
• Lead a small team of quality assurance officers to investigate root causes and ensure no systemic quality issues with management systems.
• Ensure that contractual outcomes are being met and any service decreases are reported and analysed for risk and performance trade-offs.
• Coordinate and manage field surveillance, ensuring that records are kept up to date, tasks are conducted efficiently, and compliance is maintained.
• Provide evidence for issuing quality infringements (e.g., Non-Conformance Product Notices (NCPNs), Corrective Action Requests (CARs)) and support monthly analysis and reporting on risks and performance trends.
• Collaborate with Contract Relationship Managers and other stakeholders to provide insights into service providers’ performance and identify systemic issues.
• Ensure that asset information is captured and maintained according to contract terms, enabling TfNSW asset owners to manage quality outcomes effectively.

About you

We are looking for an experienced and proactive Quality Coordinator who has:
• Demonstrated expertise in the technologies, practices, and processes related to maintenance works in a specialised field relevant to our operations (Road, Motorways, Bridge, Tunnels etc.)
• A proven ability to manage teams, including capability development, performance management, and resource allocation.
• Strong analytical and problem-solving skills, with the ability to identify trends, investigate issues, and implement effective solutions.
• Excellent communication and interpersonal skills, with experience in liaising with internal and external stakeholders to drive performance improvements.
• Tertiary qualifications in a relevant field or equivalent professional experience in quality management, maintenance, or engineering.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days.

What are you waiting for…? Connect with us. Apply now

Applications close: 11:59 pm 6th October 2024.

For more information about this role, please contact

People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

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