Product Governance Analyst

Product Governance Analyst Join to apply for the Product Governance Analyst role at QBE Insurance. Primary Details Location: Sydney or Melbourne Type: Permanent, full time Hybrid role Full time Employee The opportunity We are seeking a curious and self-driven Product Analyst to join the Product Governance team. As a Product Analyst you’ll review, analyse and interpret customer outcome data to assess each of our retail product’s design and its distribution conditions, to ensure they align with regulatory obligations. You’ll provide responsible product managers with insights from your review and solution-based recommendations. Your new role Collect and validate data – source customer outcome data (claims, complaints, feedback, metrics etc), regulatory, customer advocacy and competitor environment themes. Analyse and interpret data – Assess whether product outcomes demonstrate value and confirm that products are being sold to the intended customer segments. Identify solution-based outcomes – Propose recommendations with tangible actions to improve customer outcomes, including categorisation of urgency. Write report and deliver – Prepare and deliver comprehensive customer outcomes reports to the responsible Product Manager. Track and monitor – Follow up on post-review actions and recommendations, ensuring visibility through Product Governance Dashboards. About You Ability to act as a strong advocate for customers, with the conviction to stand behind insights and recommendations that support good customer outcomes. A strong sense of curiosity to analyse and interpret data (quantitative and qualitative) Understanding of the Design and Distribution obligations Knowledge of financial retail product lifecycles, design, distribution strategies and monitoring of effectiveness Ability to critically assess translate data into actionable recommendations Clear written and verbal communication skills to present findings to key stakeholders. About QBE We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. Benefits Hybrid Working – a mix of working from home and in the office to enhance your work/life balance Life Leave, supporting the life events we all experience, leave your annual leave for rest Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 18 weeks’ gender-equal flexible leave for all new parents, including paid super Voluntary super contributions and company matching Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums A range of discounts on insurance products, car hire, hotels, goods and services Rewards & Recognition 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our program 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards 2021 LinkedIn Top Employer & HRD Employer of Choice 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates Family Friendly Workplace accredited employer since 2021 Apply Now Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at Skills Analytical Thinking, Communication, Critical Thinking, Customer Service, Detail-Oriented, Intentional collaboration, Managing performance, Pricing Strategies, Problem Solving, Product Development, Product Management, Regulatory Compliance, Risk Management, Stakeholder Management, Technical Support. Equal Employment Opportunity QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. #J-18808-Ljbffr